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This article applies to selling in: United States

Send a critical message to a buyer

If you don’t receive a response from a buyer or your message is blocked, keep in mind that a buyer can opt out of receiving unsolicited messages from all sellers.

To send a critical message to the buyer:

  1. Click the buyer’s name on the Manage Orders page, which will take you to Buyer-Seller Messaging.
  2. Select the contact reason as Other and Additional Information Required as your subject, write your message, and click Send.
If you use other subjects, the message will be bounced back if the buyer has opted out. Buyers can also flag messages as inappropriate. Therefore, the content of your "Additional Information Required" messages should be limited to requesting only the information you absolutely need to complete an order.
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