If you don’t receive a response from a buyer or your message is blocked, keep in mind that
a buyer can opt out of receiving unsolicited messages from all sellers.
To send a critical message to the buyer:
Click the buyer’s name on the Manage Orders page, which will take you to
Select the contact reason as Other and Additional
Information Required as your subject, write your message, and click
If you use other subjects, the message will be bounced back if
the buyer has opted out. Buyers can also flag messages as inappropriate. Therefore, the
content of your "Additional Information Required" messages should be limited to requesting
only the information you absolutely need to complete an order.