To protect customers’ privacy, we provide you with anonymized phone numbers specific to the customer's order, which allow the carrier to contact the customer during delivery. The extensions allow us to provide a phone number unique to each order.
When your carrier calls the phone number during delivery, they will be prompted to enter the five-digit extension for the phone number and the postal code. Once both are entered correctly, they will be connected to the customer.
Customer phone numbers are no longer available to Amazon sellers. We have removed access to these phone numbers to protect customer privacy. If you need to contact a customer, please use the Buyer Seller Messaging Service.
In limited cases, such as Value Added Services orders, orders shipped to customers outside the United States, and orders using the freight shipping template, we still provide actual customer phone numbers. Please refer to the prohibited seller activities and actions policy for information about appropriate use of customer phone numbers.
Please refer to the prohibited seller activities and actions policy about appropriate treatment of customer phone numbers.