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This article applies to selling in: United States

Shipping from India

With Amazon's Buy Shipping, you can purchase shipping labels, ship and confirm your orders, and track your shipments. Buy Shipping ensures that your products are delivered to customers using a trusted shipping partner.

If you are based in India, you can use Buy Shipping services to send your seller-fulfilled orders directly to customers in the US. After getting an order in Seller Central, you can:

  • Buy shipping at rates negotiated for Amazon sellers
  • Schedule the order to be picked up
  • Pay the shipping partner directly for shipping costs, customs, and related charges
  • Track your shipment from its origin until it gets delivered to the customer
Note: Currently, you can use Buy Shipping services only for orders to be sent to US addresses. Amazon is working to add carriers and enable Buy Shipping for more countries soon. Meanwhile, if you want to ship orders to other countries, you can buy shipping labels directly from DHL eCommerce.

Getting started with DHL eCommerce

To use DHL eCommerce as a shipping partner, you will need a business account with the carrier that provides access to its Packet Plus and Parcel Direct services.

Please indicate on this form whether you already have a DHL eCommerce account or whether you will be setting one up. If you need to set up an account, DHL will contact you. If you already have a DHL account, add the account details to the form. An Amazon representative will contact you within two business days to link the account with Amazon.

Note: If you are not contacted within two business days, please let us know at global-mfn-azn@amazon.com.

Your DHL account can be linked with Seller Central using either the Amazon-negotiated rate card or a self-negotiated rate card. See the Shipping pricing and payments section below for details.

Once setup is complete, you will get confirmation from Amazon and you can start buying DHL eCommerce shipping labels through Amazon’s Buy Shipping service.

Courier shipping with CSB-V

With Amazon’s Buy Shipping services, sellers’ items ship via courier mode using Courier Shipping Bill V (CSB-V).

CSB-V provides benefits to Indian exporters, including:

  • Less paperwork
  • Faster customs clearance
  • Goods and services tax compliance
  • Merchandise Exports from India Scheme (MEIS) incentives for certain types of products, including leather footwear, toys, books, and handicrafts

India’s Central Board of Indirect Taxes and Customs (CBIC) ruled in 2018 that commercial shipments valued at less than INR 500,000 are allowed via courier mode using CSB-V. However, DHL eCommerce is accepting only shipments valued at less than INR 50,000 and with a total weight of less than 28 kg.

How to buy shipping

After your carrier account is linked with Seller Central, configure the new Standard Plus shipping option:

  1. Go to the Shipping settings page.
  2. From the Shipping Template List on the left side of the page, select the template you want.
  3. In the Edit Template drop-down menu on the right side of the page, select Set as Default Template.
  4. Click Edit Template, and then in Shipping Options, Regions and Rates, select Standard Plus.
  5. Edit Regions, Price Bands, and Shipping Price as required.
  6. Click OK. Customers will now be able to see a 12-15 day ship method when buying your products on Amazon.com.

Learn more about creating, editing, and deleting shipping templates.

After configuring the Standard Plus shipping template, go to the Manage Orders page, where you can buy shipping either from the list view or the order details:

From your seller account, select Manage Orders from the Orders drop-down list and click the Buy shipping button to the right of the order you want to ship. You can also access the Buy shipping button from the Order details page by clicking on the order number.

On the Buy Shipping page, follow these steps for DHL eCommerce CSB-V shipment:


  1. In the Buy shipping for your unshipped items section:
    1. Click on the product name.
    2. Enter the item weight.
    3. Enter or edit the item description. This will appear as “Product description” on the DHL-generated export invoice.
  2. In the Complete details of package shipment you want to buy section:
    1. Enter the package dimensions and weight.
    2. Verify the Delivery date, Total delivery charge, and any shipping service requirements.
  3. In the Shipment details section:
    1. Enter the invoice number and invoice date.
    2. Select the integrated goods and services tax (IGST) payment status:
      • Not applicable
      • LUT or Export Under Bond
      • Export against payment of IGST
    3. For Reverse charge select Yes or No.
    4. For Terms of invoice select CFR, CIF, or FOB.
  4. In the Complete product details section, enter the:
    1. Eight-digit HS code and select MEIS (Yes/No) as applicable.
    2. Item value in Indian rupees.
    3. IGST rate, which should not be greater than 100 and should not be greater than the declared item value.
      Note: The amount of IGST depends on the IGST rate, the declared item value, and any discount. It will be shown on the CSB-V shipping bill that DHL files with customs at the time of export. DHL will provide you with a copy of that bill.
    4. Discount percentage. The discount should not be greater than 100 and should not be greater than the declared item value.
    5. Country of origin.
  5. When you are ready to purchase the shipping label, click Buy shipping.

Print your labels

Clicking Buy shipping will take you to the Shipping purchased and confirmed page. Click Print label to print the shipping label you bought. If you make a mistake or need to reprint the label, visit Reprint a shipping label.

After you buy the shipping label, you will receive an invoice so you can pay the carrier directly.

Pickup, packet list, and invoice

By default, shipping labels bought before 2 p.m. on a particular day will be automatically closed out at 2 p.m., and the pickup will be scheduled for the same day. Shipping labels bought after 2 p.m. will be closed out the following day.

After shipment closeout at 2 p.m. each day, you will receive two separate emails to the address you have registered with the carrier. One email will contain the packet list, and the other will be the shipment invoice.

Place inside the master bag:

  • Packet list: Place the packet list inside the master bag that contains the packages you are shipping.
  • Shipment invoice: Place one copy of the invoice inside the master bag that contains the packages you are shipping.

Affix to outside of master bag:

  • Shipping label: Affix the shipping label to the outside of the master bag. The carrier requires a pickup label on the outside of the master bag to scan at the pickup location.

If you do not get an email with the packet list and shipment invoice, contact your DHL eCommerce account manager or email DHL at cs-ecom.in@dhl.com.

Shipping pricing and payments

You can find details here about the rates that Amazon has negotiated with DHL eCommerce on behalf of sellers. If you have a self-negotiated rate card, you can link your carrier account with Seller Central and use Buy Shipping to arrange shipments with DHL eCommerce at your self-negotiated rates.

Whether you use the Amazon-negotiated or self-negotiated rate card, you will pay DHL eCommerce directly in Indian rupees (INR), in accordance with the carrier’s terms and conditions.

Claims and questions

To file a loss or damage claim for DHL eCommerce shipments of cross-border seller-fulfilled orders, contact DHL customer service at cs-ecom.in@dhl.com or phone 022-61985101/102/103/120 within 14 days from the date of dispatch. You can also contact DHL for any post-shipping or transit-related questions.

Terms and conditions

Your purchase and use of delivery or related services are subject to Amazon’s Buy Shipping terms and conditions. Also, be sure to review DHL eCommerce’s terms and conditions.

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