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This article applies to selling in: United States

Electronic mobility (e-mobility) devices in the United States

Important: If you supply products for sale on Amazon, you must comply with all federal, state, and local laws and Amazon policies applicable to those products and product listings.

On this page, you will find:

  • What is an electronic mobility (e-mobility) device?
  • What is an electronic mobility (e-mobility) device accessory?
  • What is Amazon’s policy on selling electronic mobility (e-mobility) devices in the United States?
  • What information do I need to provide to Amazon when requested?
  • What will happen if I do not follow Amazon’s policy on selling electronic mobility (e-mobility) devices?
  • Examples of types of electronic mobility (e-mobility) devices
  • Examples of electronic mobility (e-mobility) device accessories
  • How do I request product removal from Amazon fulfilment centers?
  • Additional Resources

What is an electronic mobility (e-mobility) device?

An electronic mobility (e-mobility) device is a self-balancing transport device powered by a rechargeable battery pack (most commonly lithium-ion) that uses the shifting weight of the rider to balance the device. These devices require proper manufacturing and compliance/safety testing to substantiate safety.

What is an electronic mobility (e-mobility) device accessory?

An electronic mobility device accessory is an item that can be added to or used with an electronic mobility device.

At this time, electronic mobility device accessories are not allowed for sale in the Amazon marketplace.

What is Amazon’s policy on selling electronic mobility (e-mobility) devices in the United States?

If you are selling electronic mobility (e-mobility) devices, you may be asked to provide documents to confirm the safety and compliance of your products. Amazon requires documentation that indicates testing compliance with standards or regulations for each product you are applying to sell. Amazon may require these documents at any time so we recommend you have them easily accessible.

Electronic mobility (e-mobility) devices must meet the standard and regulation requirements listed below:

Product Regulation/Standard requirements
Hoverboards
  • ANSI/CAN/UL 2272
Monorovers/Electric unicycles
Electric skateboard (e-skateboard)
Electric scooter (e-scooter)
Self-balancing personal transport
Electric tricycle (e-trike, e-tricycle)
Electric bicycle (e-bike, e-bicycle)
  • ANSI/CAN/UL 2849
  • ANSI/CAN/UL 2272

OR

  • EN 15194
Electronic mobility (e-mobility) device accessories
  • Prohibited for sale on Amazon

Some labs provide special Amazon rates for testing. A list of these Compliance Solutions providers is available here.

What information do I need to provide to Amazon when requested?

Amazon’s policies require that electronic mobility (e-mobility) devices sold through the Amazon store meet required certification standards. Have the following documents available at all times. If you are contacted by Amazon, please submit the following information to hoverboard-listing@amazon.com


  1. Company Name
  2. Seller ID
  3. Email Address
  4. Phone Number
  5. A list of ASINs you are applying to sell
  6. Product images. Images must include all relevant:
    • Safety information
    • Compliance marking
    • Product hazard warnings
  7. Product manuals for all the electronic mobility (e-mobility) device ASINs you are applying to sell
  8. Test reports from an ILAC ISO 17025 certified laboratory confirming each product was tested to applicable requirements listed above.

Some labs provide special Amazon rates for testing. A list of these compliance solutions providers is available here.

Note:

Test Reports must contain images of the tested products including packaging and warning labels. The images on the test reports must confirm the product(s) is (are) the same as the images provided on the detail page.

You certify that all materials you submit are true, authentic, and accurate. Amazon may remove your selling privileges for failing to meet these safety requirements.

What will happen if I do not follow Amazon’s policy on selling electronic mobility (e-mobility) devices?

If you do not provide the required information, Amazon may:

  • Cancel your listing
  • Suspend your listing privileges
  • Suppress your ASIN(s)
  • Withhold your funds
  • Pursue civil or criminal legal action

Amazon reserves the right to take any further actions that are necessary and to make judgements in its sole discretion about whether or not a listing is appropriate.

Examples of types of electronic mobility (e-mobility) devices

Hoverboard

A hoverboard is a self-propelled two-wheel electric device powered by an onboard battery pack with two wheels and a board between the wheels for the rider to stand and balance on. The user shifts his/her weight to move the device in the desired direction. There are no handlebars on self-propelled two-wheeled devices.


Note: Amazon may request safety documentation at any time to confirm compliance.

Monorover/Electric unicycle

A monorover or an electric unicycle (E-unicycle) is a self-propelled electric device powered by an onboard battery pack with one or two centrally-located wheels with small platforms on either side for the rider to stand on during operation. The user shifts his/her weight to move the device in the desired direction. There are no handlebars on self-propelled two-wheeled devices.


Electric skateboard (e-skateboard)

An electric skateboard has four wheels and has an added battery pack and power system to aid riders with added torque while travelling. An electric skateboard may have a handheld remote control to allow the rider to control the device during use.


Electric scooter (e-scooter)

An electrical scooter may take a number of different forms: foldable scooters, kickstand scooters, and rideable scooters (e.g. mopeds). Electric scooters have limited range and a max speed of less than forty miles per hour. These products are popular for customers who wish to limit their carbon footprint while commuting, are not ready to make the commitment of an electric car, and have limited distances to travel.


Self-balancing personal transport

A self-balancing transport device may have one or two wheels. These devices are powered by a rechargeable battery pack and use the shifting weight of the rider to balance the device. Common examples of self-balancing transport devices include Segway-branded products and OneWheel-branded products.


Electric bicycle (e-bike, e-bicycle)

An electric bicycle, also called an e-bike, is a two-wheeled device used for personal transportation. Resembling an analog bicycle, these products have an added battery and power system to aid the rider with added torque when traversing elevated or rough terrain.


Electric tricycle (e-trike, e-tricycle)

An electric tricycle is equivalent to an electric bicycle, but with the exception of an additional wheel.


Examples of electronic mobility (e-mobility) device accessories

An electric tricycle is equivalent to an electric bicycle, but with the exception of an additional wheel.


How do I request removal of my products from Amazon fulfilment centers?

To request a removal order, please go to the Remove inventory (overview) page.

Additional Resources

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