There are several reasons why you could be having difficulties finding your products listed
on Amazon. These can range from issues related to the listings themselves to issues with
When searching for your listings on the website, be sure you:
Check your title, description and keywords and ensure they are specific to your
Use specific search terms when searching for your items on the website.
Note: Using general search terms like ‘painting’ or ‘wall
hanging’ may bring up too many results and your listing may get lost within a very large
group of listings for similar items.
Items are out of stock: Verify the stock levels for your inventory are not displaying
“0”. This can be validated and updated on your Manage
Inventory page in the Available column. There can be a
couple of different reasons why your stock levels displaying “0”:
You have sold out of stock.
Amazon has received orders equal to your last declared inventory amount.
You did not provide a quantity for your products when you created them.
Adult listings: If your products are marked as ‘Private’ or ‘Adult’, they will not be
displayed in general search results.
Adult listings should
only be used to specify whether your product is designed for use in sexual activities or
that it contains explicit images, titles, or any other content intended to sexually
arouse. Since these products are not suitable for children or sensitive audiences, the
product listing will be restricted on Amazon. See Adult products policies &
for more information.
System has not synchronized: If you just added your listing, please allow some time for
the system to synchronize. This can take 3-4 hours until your listing is completely
synchronized and searchable on the website.
Errors in Inventory Upload: If you recently uploaded an inventory file, there could have
been errors that haven’t been addressed yet. See Review Processing
Reports for instructions on reviewing any inventory file uploads for any
Vacation Mode: Verify that your Vacation Settings are set to Active.
Account is under product quality or performance review: If you have any customer
complaints, take a moment to review them by clicking View details
on the Policy Compliance section of the Account Health page. You should also have a corresponding
notification in your Performance Notification. For more information related to
Product Quality or Performance reviews, see Account Health FAQ.
Account is awaiting account verification:
Existing selling account: If you have an existing Individual selling account, but
are new to Handmade, your listings will be suspended while your account is being
reviewed. This can take up to three days after submitting documentation. If you have
not submitted your documentation, follow the instructions that either came in your
Performance Notifications or in the banner displayed on the main page of Seller
New selling account: new selling accounts are subject to identity verification and
you will not be able to list any products until you have passed verification.
Tax information is missing: If your tax information is missing from your account, you
should see a banner displayed on the main page of Seller Central when logging in. Follow
the instructions in the banner to submit the requested information.
Shipments have not been received: If your listings are Fulfilled by Amazon and your
products were sent to Amazon, they may not arrive yet or the receiving process is not
finished. You can verify the status of shipments in your Shipping Queue.