This article applies to selling in: United States
FAQ - How do I get the product back if the buyer files an A-to-z Guarantee Claim?
If you would like to request for the product back from the buyer, you can do so using the Buyer-Seller Messages within Seller Central. Providing a return label will help the buyer return the item and ensure that you have visibility into the return.
You can find out more about the return policies here.
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Related articles
- About Amazon’s A-to-z Guarantee Claims (Referred to as “Claim(s)” in this help page)
- How to appeal an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?
- How to respond to an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page) notification?
- How to prevent an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?
- FAQ - When can I charge re-stocking fee?
- FAQ - What is the process of initiating a reverse refund or retrocharge from a Buyer?
- FAQ - What if I could not respond to the buyer because I was on vacation?
- FAQ - What happens to my Order Defect Rate if my appeal is accepted and an A-to-z Guarantee Claim decision is reversed?
- FAQ - Can the buyer withdraw their A-to-z Guarantee Claim?
- FAQ - How do I get the product back if the buyer files an A-to-z Guarantee Claim?
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