Listed below are upcoming changes to Amazon’s program policies.
Effective September 1, 2021, we are adding the A-to-z Claims Process for Property Damage and Personal Injury as a new program policy.
Effective June 17, 2021, the reimbursement-claim window for customer returns will change from 45 days to 60 days. This change will be updated on the FBA inventory reimbursement policy: Customer return claims page, and information regarding the process for customer returns will be added to the policy.
Effective June 17, 2021, the FBA customer returns policy page will be updated to include a link to the FBA inventory reimbursement policy: Customer return claims page, and other information related to reimbursement claims will be removed.
Effective May 18, 2021, the following fee-related program policy pages will be updated in the US for clarity and the names will be changed where indicated:
There are no changes from the rates currently charged.
Further, effective on the same date mentioned above, new program policy pages dedicated to the “FBA disposal order fee”, “Lithium batteries fee”, and “Special handling fee” will be added in the US for clarity. There are no changes from the rates currently charged.
Since February 3, 2021, reimbursements for all FBA sellers that are determined based on sales now incorporate all sales over the past 18 months. The previous window was 90 days. We made this change to gather more data to help calculate accurate reimbursement values. We’ve also updated the descriptions of how we determine reimbursement value when sales history is unavailable. For example, listing price is another way that we determine this value.
For more information, go to FBA inventory reimbursement policy and scroll down to “How we calculate reimbursement value.”
The following change will enter into effect on March 19, 2021:
Effective November 6, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on 10/22/2020).
The Animals & Animal-Related Products page of our Restricted Products Policy was updated to include Veterinary Diets as an example of permitted listings on August 19, 2020.
The Sold by Amazon Terms & Conditions page will be removed from the Program Policies page on July 4th, 2020.
On January 24, 2020, the legal entity listed in the Amazon Vine Terms and Conditions was changed to Amazon.com Services LLC.
Our Tax Policies are being updated with additional information related to tax treatments that could apply based on your use of Amazon services and selling in Amazon stores.
The Referral Fees Reimbursement Policy page will be added to the Program Policies page on February 5, 2020.
Your continued use of Selling Services after February 5, 2020, constitutes your acceptance of the updated agreement.