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This article applies to selling in: United States

Changes to program policies

Listed below are upcoming changes to Amazon’s program policies.

Free returns on Fashion items for seller-fulfilled orders

Effective October 26, 2021, all seller-fulfilled offers on Fashion items will feature a free return message and Selling Partners will no longer be able to deduct the return shipping fee for Fashion items listed under Apparel, Shoes, Jewelry, and Watches in the US. To learn more, see Free returns on Fashion items for seller–fulfilled orders.

A-to-z Claims Process for Property Damage and Personal Injury policy

Effective September 1, 2021, we are adding the A-to-z Claims Process for Property Damage and Personal Injury as a new program policy.

Update to FBA inventory reimbursement policy

Effective June 17, 2021, the reimbursement-claim window for customer returns will change from 45 days to 60 days. This change will be updated on the FBA inventory reimbursement policy: Customer return claims page, and information regarding the process for customer returns will be added to the policy.

Update to FBA customer returns policy

Effective June 17, 2021, the FBA customer returns policy page will be updated to include a link to the FBA inventory reimbursement policy: Customer return claims page, and other information related to reimbursement claims will be removed.

Upcoming changes to program policies

Effective May 18, 2021, the following fee-related program policy pages will be updated in the US for clarity and the names will be changed where indicated:

  • “FBA features, services, fees, and resources”, which will also be renamed to “FBA features, services, and fees”;
  • “FBA fulfillment fees for Amazon.com orders”, which will also be renamed to “FBA fulfillment fee”;
  • “FBA removal order fees”;
  • “FBA long-term storage fees”, which will also be renamed to “Long-term storage fees”;
  • “Inventory storage fees”, which will also be renamed to “Monthly inventory storage fees”;
  • “Returns processing fee”; and
  • “Selling on Amazon Fee Schedule”.

There are no changes from the rates currently charged.

Further, effective on the same date mentioned above, new program policy pages dedicated to the “FBA disposal order fee”, “Lithium batteries fee”, and “Special handling fee” will be added in the US for clarity. There are no changes from the rates currently charged.

Update to the FBA inventory reimbursement policy

Since February 3, 2021, reimbursements for all FBA sellers that are determined based on sales now incorporate all sales over the past 18 months. The previous window was 90 days. We made this change to gather more data to help calculate accurate reimbursement values. We’ve also updated the descriptions of how we determine reimbursement value when sales history is unavailable. For example, listing price is another way that we determine this value.

For more information, go to FBA inventory reimbursement policy and scroll down to “How we calculate reimbursement value.”

Upcoming changes to program policies

The following change will enter into effect on March 19, 2021:

  • We are adding the Unsuitable Inventory Investigations Policy as a new program policy. Under this policy, if there is suspicion that a Selling Partner may have been engaged in the sale of counterfeit products or other illegal goods at Amazon, we may require additional information regarding the affected FBA inventory. If the requested information is not provided, or we find after investigation that the inventory constitutes Unsuitable Units, we may dispose of it.

Update to Selling Services Terms & Policies – September 2020

The Selling Services Terms and Selling Services on Amazon Policies were updated to include product sale and delivery requirements

Update to Communication Guidelines

Effective November 6, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on 10/22/2020).

Update to Restricted Products Policy

The Animals & Animal-Related Products page of our Restricted Products Policy was updated to include Veterinary Diets as an example of permitted listings on August 19, 2020.

Sold by Amazon Terms & Conditions

The Sold by Amazon Terms & Conditions page will be removed from the Program Policies page on July 4th, 2020.

Amazon Vine legal entity change

On January 24, 2020, the legal entity listed in the Amazon Vine Terms and Conditions was changed to Amazon.com Services LLC.

Update to Tax Policies

Our Tax Policies are being updated with additional information related to tax treatments that could apply based on your use of Amazon services and selling in Amazon stores.

  • Responsibility for Taxes
  • Taxes on Fees and Payments
  • Shipping Products Internationally
Note: You are responsible for identifying your tax obligations. Information from Amazon does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisers if you have questions.

Referral Fees Reimbursement Policy

The Referral Fees Reimbursement Policy page will be added to the Program Policies page on February 5, 2020.

Your continued use of Selling Services after February 5, 2020, constitutes your acceptance of the updated agreement.

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