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This article applies to selling in: United States

Send to Amazon: Change or cancel your shipment

You can cancel your Send to Amazon shipment by clicking on the Void shipments and charges button at the bottom of the page. Voiding will cancel all shipments you created and move them into Canceled status in your Shipping Queue.

Once you cancel your shipments, the Fulfillment by Amazon (FBA) box ID labels and carrier labels generated for the shipment can no longer be used, and these shipments are no longer expected at the fulfillment center.

Voiding Amazon partnered carrier charges

For small parcel shipments, after you have confirmed shipping selections and accepted charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund. Beyond the 24-hour window, voiding will cancel all shipments you have created, but you will not be able to void the shipping charges.

Important: This beta version of Send to Amazon doesn’t support Amazon partnered carriers for pallet shipments. To a use partnered carrier for your truckload shipments, use an alternative shipment creation workflow. For more information, visit Shipping products to Amazon.

If your expected Ship date changes after you confirm your shipments, you can update the date in step 3 of the workflow, Print box labels.

Frequently asked questions

Can I change my shipping mode or carrier without canceling all my shipments?

In this beta version of Send to Amazon, voiding will cancel all shipments you created and move them into Canceled status in your Shipping Queue.

Can I change my ship-from address after my shipment is completed?

The ship-from address can’t be changed once the shipment has been finalized. You will need to cancel your shipment and create another one with the correct ship-from address.

Can I cancel individual shipments in my workflow?

No, it’s not possible to cancel individual shipments in Send to Amazon.

Amazon may route your inventory to multiple fulfillment centers to place it closer to customers and reduce the time to deliver orders for your products. Make sure to send your products to the fulfillments centers assigned in step 2 of the workflow, Confirm shipping.

For more information about the FBA shipment policy and the possible actions we may take if your shipments are not compliant with that policy, see Deleted, misrouted, and incomplete shipments.

Can I change the quantity of SKUs that I am shipping after shipment creation?

In the current version of Send to Amazon, it’s not possible to change the quantity of SKUs in a shipment. We are working to add this feature.

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