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Small and Light error messages

Below are error messages you might see when enrolling products in FBA Small and Light and information to help you resolve the errors.

Error message More information
The provided MSKU did not match any existing offers. Please ensure the MSKU is valid and has been entered correctly (a common issue is extra spaces before or after the MSKU in the Excel file) and save "Upload" tab only in tab-delimited (.txt) format prior to upload.

Check that the Merchant SKU is valid and was entered correctly.

Amazon now accepts inventory templates in Excel format. You no longer have to save your inventory template as a text file before uploading it.

This product is missing package weight information in Seller Central. Please make sure the field is present in product template;review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. To add product detail field refer to https://sellercentral.amazon.com/gp/help/201576640. The required field for Small and Light program is weight (not "item weight" or "shipping weight"). The weight field needs to be included in your inventory template and filled out.
This product is missing package dimensions information in Seller Central. Please make sure the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. To add product detail field refer to https://sellercentral.amazon.com/gp/help/201576640. Package Dimensions, Length, Width, Height is the required field for the Small and Light program (not "item dimensions"). The package dimensions field needs to be included in your inventory template and filled out.
Adult products are not eligible for the Small and Light program. For more information on the program's product eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140.

Trading cards are not eligible for the Small and Light program. For more information on the program's eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140.

Warranties are not eligible for the Small and Light program. For more information on the program's eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140. For more details, see Warranties, Service Plans, Contracts, Guarantees
There are {nonUnoInventory} units of existing inventory for this offer. You can have a maximum of {maximumNonUnoInventory} inventory units in the existing FBA network prior to enrolling into Small and Light. Please either sell through the excess ({excessNonUnoInventory}) units or remove them before enrolling this offer. You may also create a new offer (Merchant SKU) and resubmit the product for enrollment. A new Merchant SKU can be created at https://sellercentral.amazon.com/productsearch. Only limited amounts of inventory of existing offers in standard FBA can be converted to the Small and Light program. If your inventory (including created shipments) exceeds that limit, please follow the suggested instructions. Once enrolled in Small and Light, the limit no longer applies and you can send in more inventory to Small and Light fulfillment centers
Used products are not eligible for the Small and Light program. For more information on the program's eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140.

The provided Merchant SKU has already been associated with a product in FBA and cannot be enrolled in the Small and Light program. You may create a new offer (Merchant SKU) and resubmit the product for enrollment. A new Merchant SKU can be created at https://sellercentral.amazon.com/productsearch. For items in your inventory that are tracked using manufacturer barcodes, you will need to create a new Merchant SKU for Small and Light. First, create the new MSKU, as a self-fulfilled offer. Then enroll the MSKU in Small and Light and we will convert the offer to FBA.
The customer restriction on this product is ineligible for Small and Light program. For more information on the program's eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140.

The Small and Light program is not available in the selected marketplace.

Your account is not eligible for the Small and Light program due to issues related to recent customer complaints and/or listing problems. If you have any further questions, please contact Seller Support. You can reapply to Small and Light again after making additional sales without complaints, listing problems, or issues with inventory shipped to the fulfillment center.
This product does not meet the sales velocity requirement for the Small and Light program. For more information on the program's eligibility requirements, refer to https://sellercentral.amazon.com/gp/help/201706140. Small and Light is intended for fast-moving products with a minimum of 25 units sold in the previous four weeks. If you see that your product meets or surpasses the sales requirement but you still get the error, there may be a lag in the reporting. Check the performance of your product again the next Monday, when data is updated.
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