Amazon Freight LTL shipping service

Fulfillment by Amazon offers a pickup service for less-than-truckload (LTL) and full-truckload (FTL) shipments to select fulfillment centers. We use select Amazon-partnered carriers to help decrease the time and cost of getting your inventory into our fulfillment network and making it available for purchase by customers.

Amazon Freight is now available for sending your inventory to fulfillment centers nationwide.

The service offers pallet pickup within two days of booking and provides fast shipping at low rates. It’s available for pickup from select Zip Codes for shipments to designated fulfillment centers across the country.

To use the service, choose Amazon Partnered Carrier when creating your shipment. Amazon or a partner will be assigned to pick up your shipment.

• Amazon will arrange for pickup of your shipment between 8 a.m. and 5 p.m. on the estimated pickup date shown when you accept the shipping charges. You don’t need to call to schedule a pickup.
• Amazon will arrange to send your shipment on the promised date to fulfillment centers nationwide so that your inventory is checked in and available for sale as soon as possible.
• The service delivers your shipments to the fulfillment centers on the delivery date promised during shipment confirmation.

For LTL/FTL shipments, after you approve the estimated shipping costs, Amazon will send you a Bill of Lading (BOL), which can also be found in the tracking events tab for your shipment. Your shipment details can be found on the BOL and will be available on the morning of your pickup date.

Pickups may be delayed due to weather, road conditions, requested lift gate service, incorrect shipment information, or previous stops.

If the truck does not arrive by 5:00 p.m. on your scheduled pickup day and we have not contacted you, please check that the information you provided is correct (correct shipping method and ship from address). Providing incorrect shipment information may result in delays. Pickup date may also change depending on carrier capacity. For further information, please refer to the Amazon Partnered Carrier options help page.

If shipment information is correct, the BOL generated, and the pickup date has passed, you can open a support case in Seller Central. A case manager will respond to your case within 24 hours.

We strive to provide quick and accurate support to resolve your late pickup issues. You can reach our support team directly by clicking here.

To request LTL lift gate service or a vehicle smaller than a 53-foot truck, open a support case in Seller Central.

Follow the steps below to submit a reschedule request:

1. Go to the Contact us form and click Selling on Amazon
2. Click Or, browse for your issue in the menu at bottom of the page
3. Expand Fulfillment by Amazon
4. Click Investigate Other FBA Issues
5. Select Other FBA Issue
6. Enter Amazon Shipping Rescheduling in the Describe your issue field
   Note: Make sure to include your FBA shipment ID and your reschedule date
7. Click Continue and follow the prompts

To cancel a shipment, go to your Shipping Queue and follow the steps below:

1. Locate the shipment and click Work on Shipment
2. Click the Prepare Shipment tab (if you are not already there)
3. Scroll to Section 4, Shipping Charges
4. Click Void Charges

You can cancel an LTL/FTL shipment up to one hour after approving estimated charges.

To ensure speedy shipping of your products to fulfillment centers, Amazon Freight provides four identical copies of each unique pallet label.

Place a copy of the same label on all four sides of the pallet. Make sure that all labels on each pallet have the same “Pallet Count” number (see the example below). You can print the new pallet labels from the shipment creation workflow.