This article applies to selling in: United States

Help / Manage orders / Communicate with buyers using the Buyer-Seller Messaging Service / Search and filter messages

Search and filter messages

Search: You can search for messages associated with an order ID by typing the ID in the search box at the top of the Buyer-Seller Messages page. This search does not include the subject line or body of the message.

Filter: By default, the Buyer-Seller Messages page shows messages that need a response. To change the default filter, click the Response Needed header drop-down menu and change your selection. Available filters include the following:

All messages
Response Needed
Unread
Sent messages
Received messages
Filtered by date
Business buyers
Archived

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