This article applies to selling in: United States
Search and filter messages
Search: You can search for messages associated with an order ID by typing the ID in the search box at the top of the Buyer-Seller Messages page. This search does not include the subject line or body of the message.
Filter: By default, the Buyer-Seller Messages page shows messages that need a response. To change the default filter, click the Response Needed header drop-down menu and change your selection. Available filters include the following:
- All messages
- Response Needed
- Unread
- Sent messages
- Received messages
- Filtered by date
- Business buyers
- Archived
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Related articles
- Buyer-Seller Messaging Service overview
- Contact a buyer using Buyer-Seller Messages
- Send a critical message to a buyer
- Send attachments to buyers
- Search and filter messages
- Buyer-Seller Messaging Permissions
- Buyer-Seller Messaging templates
- Buyer-Seller Messages FAQ
- Customer Service Rating - Frequently Asked Questions
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