Same-day handling
Same-day handling time allows you to show the customer a faster delivery promise that reflects your ability to pick, pack, and ship a product the same day of receiving an order.
To set same-day handling time you have two options:
- Set same-day handling time as your account default handling time.
- Opt in for same-day handling time for specific shipping templates if you satisfy the eligibility criteria. Same-day handling time set on your shipping templates only applies to Standard and Expedited shipping options.
For same-day handling time, all orders received before the order cut-off time must be shipped and confirmed during the day the order was received to avoid late shipments. All orders received after the order cut-off time must be shipped and confirmed during the next day after the order was received.
While Same-day handling time as an account default is available to all sellers, same-day handling time on shipping templates is only available to sellers that meet the following high delivery performance standards:
- Proven ability to meet the following performance requirements on a trailing 30-day basis:
- An On-Time delivery rate of at least 97% across all your shipments.
- A Late shipment rate less than 4% across all your shipments.
Order cut-off time
For products with same-day handling time enabled, the default order cut-off time for your Standard and Expedited Shipping orders is set to local time (according to the time zone of your default shipping address). You can check and edit your default order cut-off time in the General Shipping Settings tab on the Shipping Settings page, to accommodate your fulfilment operations. For more information on how to configure order cut-off times, go to Order fulfillment settings .
All orders received prior to the cut-off time will be expected to be shipped the same day. If an order is received after the cut-off time, you will be expected to ship by the next business day.
Switch your account level default handling time to Same-day handling
Sign-in to Seller Central and follow the below steps:
- On the Shipping Settings page, navigate to General Shipping settings.
- Scroll down to Handling Time, and click Edit.
- Select Same-day (0 Day) , and click Save.
Enable or disable Same-day handling on shipping templates
If you are eligible for Same-day handling, you will be able to enable it on your current and new Shipping Templates. This option is only applicable to Domestic Standard and Expedited Delivery options. To enable or disable Same-day handling time, you must take the following steps:
- On Seller Central, go to settings, and click Shipping Settings from the drop-down menu. You can create a new shipping template or edit an existing shipping template.
- Navigate to General shipping settings tab.
- Look for the section for Handling Time settings in the shipping template (only visible to eligible sellers). By default, same-day handling time will be disabled. Check the box to enable Same-day handling time.
- If editing an existing shipping template, ensure that all SKUs associated with the template can be shipped the same day. If this is a newly created shipping template, assign SKUs that can be shipped the same day to this shipping template. For more information, go to Assign SKUs to shipping templates.
You can follow the same process to disable Same-day handling time for all the assigned SKUs. Once you disable the setting from the shipping template, the promised shipping time of the products will be calculated based on the handling Time value which is set for the SKU on the Manage Inventory.
Even if Same-day handling time for Standard and Expedited Shipping has been disabled, you are still required to ship the order same day for premium shipping options (Same-day, Next-day, and Two-day delivery).
