Same Day handling time

Same Day handling time allows you to show the customer a faster delivery promise that reflects your ability to pick, pack, and ship a product the same day of receiving an order. This only applies to Domestic Standard and Expedited Shipping and only if the order is received before the cut-off time.

The feature is only available to sellers that meet the following high delivery performance standards:

• Be able to meet the following performance requirements on a trailing 30-day basis:
  • An On-Time Delivery Score of at least 97% across all your shipments
  • A Late Shipment Rate less than 4% across all your shipments

Order cut-off time

For products with Same Day Handling Time enabled, the default order cut-off time for your Standard and Expedited Shipping orders is set to 2 p.m. local time (according to the time zone of your default shipping address). You can check and edit your default order cut-off time in the General Shipping Settings tab on the Shipping Settings page, to accommodate your fulfilment operations. Click here to learn more on how to configure order cut-off times.

All orders received prior to the cut-off time will be expected to be shipped the same day. If an order is received after the cut-off time, you will be expected to ship by the next business day.

Enable or disable Same Day Handling

If you are eligible for Same Day handling, you will be able to enable it on your current and new Shipping Templates. This option is only applicable to Domestic Standard and Expedited Delivery options. To enable or disable Same Day Handling Time, you will need to take the following steps:

1. Go to Shipping Settings .
2. You can create a new shipping template or edit an existing shipping template.
3. Look for the section for Handling Time settings in the shipping template (only visible to eligible Sellers) . By default, Same Day handling time will be disabled. Check the box to enable Same Day handling time.
4. If editing an existing shipping template, ensure that all SKUs associated with the template can be shipped the same day. If this is a newly created shipping template, assign SKUs that can be shipped the same day to this Shipping Template. See more on how to assign SKUs to shipping templates.

You can follow the same process to disable Same Day handling time for all the assigned SKUs. Once you disable the setting from the shipping template, the promised shipping time of the products will be calculated based on the Handling Time value which is set for the SKU on the Manage Inventory page.

Even if Same Day handling time for Standard and Expedited Shipping has been disabled, you are still required to ship the order same day for Premium Shipping Options (Same Day, Next Day, and Two Day Delivery).