Refunds FAQ
Learn about refunds and returns
How do I refund an order?
You can issue a refund in full via the Order Details section in the Manage Orders tool.
Most refunds are issued based on the payment method used at the time of purchase. If your buyer makes a purchase using a prepaid card, you will need to refund the purchase amount in the form of a credit to that prepaid card.
See Issue refunds and concessions for seller-fulfilled orders for information about issuing both full and partial refunds.
How long does it take for a refund to be applied to a buyer's credit card?
The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes three to five business days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction. The same is true for gift cards.
Seller holds the right to cancel the refund for returns which are not post-marked (shipped back) within the 30-day return window.
See About Refunds in our buyer Help pages.
Will Amazon credit fees back to me when I issue a refund?
Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.
For more information, go to Refund Credits and Administration Fees.
I mistakenly refunded an order. What happens now?
When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot view this link, the refund has been released to the buyer and can no longer be canceled.
If you refunded a buyer by mistake, you can contact the buyer to check if they will allow their credit card to be recharged by Amazon. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. If the buyer agrees to a recharge, ask them to contact Amazon Customer Service. Once the buyer's card has been recharged, the amount will appear as a credit in your Payments account.
What if buyers claim they did not receive their orders?
For more information, go to What if a buyer says they didn't receive their order? and Manage Orders FAQ
How shall I contact a buyer regarding returns and refunds?
Send the buyer an email to discuss the issue and work toward a resolution. For more information, see Communicate with buyers using the Buyer-Seller Messaging Service.
For more information on a specific return request, click Read return details & order history within the return request.
