Premium shipping option (PSO) defect report identifies the orders that missed any of the fulfillment performance requirements for PSO, including On-Time Delivery Rate, Pre-fulfillment Cancel Rate and Valid Tracking Usage Rate. To download a new report, visit “Performance” tab on Seller Central, click "Account Health", then go to “Eligibilities” sub tab, and click the “Defect report” in the Premium Shipping Eligibility section.
The unique ID of the order.
The date and time when you received the order.
The carrier tracking number of the shipment you provided in Seller Central.
The name of the carrier you selected when shipping the order.
The shipping speed selected by the Customer.
The carrier’s shipping service (e.g., UPS Ground, FedEx Home) you selected when shipping the order.
The delivery date that is promised to the Customer.
The date and time of the first delivery attempt the carrier made or the date and time of the actual delivery.
The date by which you must ship the order.
The date and time of the carrier’s first physical scan.
This column indicates whether the package was delivered (based on clock stop date time) on or before the promised delivery date. The value in this column will be "X" if the package was NOT delivered on or before the promised shipped date.
This column indicates whether or not the order was canceled by the seller. The value in this column will be "X" if the order was canceled by the Seller.
This column indicates whether or not the tracking number was considered as valid (if there is at least one physical carrier scan recorded). The value in this column will be "X" if the package was NOT received any physical carrier scans.