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Premium Shipping option defect report

Premium shipping option (PSO) defect report identifies the orders that missed any of the fulfillment performance requirements for PSO, including On-Time Delivery Rate, Pre-fulfillment Cancel Rate and Valid Tracking Usage Rate. To download a new report, visit “Performance” tab on Seller Central, click "Account Health", then go to “Eligibilities” sub tab, and click the “Defect report” in the Premium Shipping Eligibility section.

The Premium defect report includes the following data columns:

Order ID

The unique ID of the order.

Order Date

The date and time when you received the order.

Tracking ID

The carrier tracking number of the shipment you provided in Seller Central.

Carrier Name

The name of the carrier you selected when shipping the order.

Ship Option

The shipping speed selected by the Customer.

Ship Method

The carrier’s shipping service (e.g., UPS Ground, FedEx Home) you selected when shipping the order.

Promised delivery date

The delivery date that is promised to the Customer.

Clock stop date time

The date and time of the first delivery attempt the carrier made or the date and time of the actual delivery.

Promised ship date

The date by which you must ship the order.

Carrier first scan date

The date and time of the carrier’s first physical scan.

Eligibility metric: On-time delivery

This column indicates whether the package was delivered (based on clock stop date time) on or before the promised delivery date. The value in this column will be "X" if the package was NOT delivered on or before the promised shipped date.

Eligibility metric: Seller initiated cancellation

This column indicates whether or not the order was canceled by the seller. The value in this column will be "X" if the order was canceled by the Seller.

Eligibility metric: Valid tracking rate

This column indicates whether or not the tracking number was considered as valid (if there is at least one physical carrier scan recorded). The value in this column will be "X" if the package was NOT received any physical carrier scans.

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