These policies apply to your offer and fulfillment of Your Ship-to-Store Services
and the return of any Shipped Product.
"Product Seller" is the seller record of a Shipped Product, which can be Amazon, an Amazon
Affiliate, or a third-party seller.
"Replacement Product" is a replacement of the same make or model for any Shipped Product that
is found to be damaged or defective while in your possession.
If the same make or model is not available, a replacement that is of the same or next higher
quality based on the customer's preferences is suggested.
"Shipped Products" are the products that you receive on behalf of Amazon customers for the
fulfillment of Your Ship-to-Store Services.
Lost, Damaged, or Defective Shipped Products
In the event that :
a. You identify a Shipped Product as damaged or defective at the time that you receive
it, you have to immediately contact Amazon Customer Service to coordinate shipment of a
Replacement Product from the Product Seller at no charge to the customer. You can also
use a prepaid return shipping label provided by Amazon or the customer to promptly
return the damaged Shipped Product to the Product Seller on the customer's behalf.
b. A Shipped Product is lost or damaged after your receipt and prior to pickup by the
customer, you have to immediately contact Amazon Customer Service to arrange shipment of
a Replacement Product at your expense and at no additional charge to the customer. In
the case that the Shipped Product is not lost but damaged, you have to promptly return
the damaged Shipped Product to the Product Seller at your expense.
c. A customer will not take possession of a Shipped Product for which you've completed
Your Ship-to-Store Services, you have to promptly return the Shipped Product that you
assembled or installed (as applicable) to the Product Seller using a shipping label
provided by Amazon or the customer. In this case, at no additional charge to the
customer, you will restore the condition of any customer property that has been in your
custody in connection with Your Ship-to-Store Services (for example, the customer's car)
to a condition that is at least as good as the property's original condition at the time
that you received it.
Service Level Requirements
In order to ensure the best possible service experience, fulfillment of Your Ship-to-Store
Services is subject to the Service Level Requirements and Metrics. If Your Ship-to-Store Services involve
bike assembly, you will complete assembly of the Shipped Product(s) and notify the customer
of such completion within one business day of receiving the Shipped Product.