FBA fees reimbursement policy: Weight and dimensions

The requirements and limitations below apply to the reimbursement of Fulfillment by Amazon (FBA) fees that we determine were charged using inaccurate weight or dimensions. This policy does not apply to other fee reimbursements.

Amazon will reimburse the FBA fees if we confirm they were charged using inaccurate weight or dimensions. When the weight or dimensions that the seller provides vary from Amazon’s verified measurement, our measurement will govern.

An ASIN is not eligible for a re-measurement request if:

• It has already been re-measured twice in the past 60 days by our fulfillment center team
• There are no available units for your listing in the fulfillment center

If you have reviewed the weight and dimension data in the fee report and you still believe it is inaccurate, contact Seller Support and open a research request.

Before you submit your request:

• Get the weight and dimension data used in the FBA fee calculation from the corresponding fee report—for example, the Monthly Storage Fees report or the Long Term Storage Fee Charges report
• Check whether those figures are different from what you had expected.

Once we review your request, we will notify you whether you are eligible for reimbursement.