Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage
of this feature will enable prospective buyers to view your response to the feedback, which
can potentially increase their trust in your business. Follow the steps outlined to post a
public reply to specific feedback:
Go to the Feedback Manager.
In the Recent Feedback table, next to the Order
ID, select Post a public reply under the
Note the following guidelines when you post a public reply:
Do not provide any private information about yourself or the buyer including personal
information such as contact information (names, emails, phone numbers, and addresses) or
Leaving a response will not have a numerical impact on your feedback score.
Once submitted, responses can be removed, but they cannot be changed.
Do not ask the buyer questions or start a dialogue because buyers cannot respond to your
If the buyer's feedback is suppressed in the future, this response will also be
Buyers have 90 days to leave feedback from the time that their order is confirmed and
can remove feedback anytime, at their discretion. Amazon will remove feedback only when
it meets the criteria specified in our policy. For more information, see Can
Amazon remove buyer feedback?
You cannot offer discounts or other kinds of incentives in exchange for positive
feedback or the removal of negative feedback. For more information, see Selling
Policies and Seller Code of Conduct.