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This article applies to selling in: United States

Changes as we prepare for successful peak 2020 – Frequently asked questions

Please note that Selling Partner Support does not have further information.

Why are you making these changes?

As we head into the holidays, we are preparing early to meet sustained increased demand. To ensure we’re ready to best serve all of our selling partners and customers, we are introducing adjustments as we ramp into peak. Our commitment to our selling partners has never been more steadfast, and we have already reduced our own Retail product ordering to accommodate more of your products and help you continue to see sales growth.

Do all products in FBA have quantity limits?

Yes. All products that sellers can send to our fulfillment centers will have quantity limits. Most products will have enough space available for over three months of sales.

How can I determine how much inventory I am able to send?

To determine how much you can send in, go to Restock Inventory and check the Days of Supply column. Click on the units above the color bar to open a pop-up window that includes your Maximum shipment quantity.

How do you calculate the Maximum shipment quantity allowed?

Your Maximum shipment quantity = Maximum inventory level allowed - Utilization

The utilization metric for each product is shown in the Days of Supply column at Restock Inventory. Click on the units right above the color bar to open a pop-up window containing utilization information. Utilization represents your current inventory at Amazon, which counts against your maximum inventory level and helps determine your maximum shipment quantity. It accounts for your incoming shipments, inventory pending removals, and your reserved inventory. This may or may not match with the Inventory supply at Amazon.

What about new products or products that do not have recent sales?

We provide an initial quantity limit for all products to build your sales history. Your quantity limit will increase as you build sales performance for your products, which can take up to four weeks. You can check the quantity limits for products that are new or do not have recent sales on the Restock Inventory page and Restock report.

Can I appeal for an increase in my product's quantity limit?

No, we are not accepting requests to modify quantity limits.

Why am I not able to create a shipment for some of my products?

You may be unable to create a shipment for your products if:

  • The units on the shipment plan exceed the ASIN’s maximum shipment quantity
  • Your sort-type usage has exceeded your storage limit for the current period in the storage monitor
  • The ASIN has a policy restriction (e.g., Dangerous goods/Hazmat)

Will you be making additional changes?

We will continue to make adjustments to best support your business and keep you informed along the way. We appreciate your partnership as we improve the efficiency of our fulfillment network to prepare all selling partners for a successful peak season.

I have an IPI score above 500, why can’t I create a shipment?

All FBA ASINs have quantity limits.

If you have an IPI score above 500 and are not able to create a shipment, it may be because:

  • The units on the shipment plan exceed the ASIN’s maximum shipment quantity, or
  • The ASIN has a policy restriction (e.g., Dangerous goods/Hazmat)

Which sellers and ASINs are eligible for the free removals promotion?

All FBA sellers are eligible for this promotion, and it applies to all ASINs in US Amazon fulfillment centers.

When must removal orders be submitted for this promotion to apply?

Removal orders submitted on or after July 14, 2020, are eligible for this promotion; however, this promotion will run for a limited duration. We will notify you by email when the promotion ends. We recommend you to take action as soon as possible to benefit from this promotion.

We experienced removal delays in the past. How fast are you fulfilling removals?

We will be able to process most new removals within four weeks of receiving a removal order.

How can sellers submit removal orders?

To take advantage of this offer, you must submit a removal order before the promotion ends. Go to FBA Inventory Age and choose Create removal order from the menu next to any FBA item in your inventory.

Can I submit removal orders in bulk?

Yes. To submit removal orders in bulk, go to Upload removal order file to download the template and upload removal requests. View the Recommended Removal report for guidance.

Will there be any limitations on future shipments to Amazon for sellers who participate in the promotion?

Yes, in line with our policy on free removals promotion, you will not be able to send us more units of any ASINs you remove during the free removal promotion for either 90 days from the removal date, or if the number of units in your inventory for the removed ASIN falls below the number of units sold within the last 90 days.

I submitted my removal order and my removal is still pending. Is this affecting my IPI score?

Pending removals will not adversely affect your IPI score.

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