If you list products on our store, you must comply with all federal, state, and local laws and our policies applicable to those products and product listings, including this policy.
Skin lightening and whitening products covered by this policy
Skin lightening and whitening products include, for example, bleaching creams, whiteners, skin brighteners, and fading creams. These products work by reducing melanin in the skin.
Note that some skin lightening and whitening products have been found to contain mercury. Exposure to mercury can have serious health consequences. Amazon prohibits all skin care products that contain mercury or its equivalents, including but not limited to mercuric, mercuric amidochloride, mercury oxide, mercury salts, mercurous chloride, mercurio, calomel, cinnabaris, hydrargyri oxydum rubrum, or quicksilver.
Our policy for skin lightening and whitening products
Skin care products that contain mercury are prohibited for sale on Amazon stores. Amazon requires that all skin lightening and whitening products have been tested to and comply with the specific regulations or standard requirements listed below:
|Skin lightening and whitening products
21 CFR Part 710 (Voluntary Registration of Cosmetic Product Establishments); and
21 CFR Part 720 (Voluntary Filing of Cosmetic Product Ingredient and Cosmetic Raw Material Composition Statements); and
21 CFR 700.13 (Cosmetic Testing – Mercury); and
21 CFR 201 Subpart C (FDA Labeling)
We may request this information from you at any time, so we recommend that you have it easily accessible:
Your company name (if applicable) and seller ID
Your contact information: email address and phone number
A list of all skin lightening and whitening products that you list
Images of the product and product packaging, as applicable, for all skin lightening and whitening products that you list
Images must include all sides of the product and product packaging for our review
Product images and detail page content must comply with FDA Labeling (21 CFR 201 Subpart C), as well as Amazon’s policy for cosmetics & skin and hair care products. For more information on our policy and requirements, go to Amazon’s policy on cosmetics & skin and hair care.
Technical specification or safety data sheet that lists each ingredient and concentration or concentration range
Documentation that demonstrates all of the following:
Certificate that demonstrates that the product is currently manufactured in a Current Good Manufacturing Practice Regulation (cGMP) facility
Participation by the selling partner, manufacturer, packer, or distributor of the product in the FDA’s Voluntary Cosmetic Registration Program (VCRP) – Form FDA 2511
Copy of the Cosmetic Product Ingredient Statement – Form FDA 2512
Test results from ISO 17025 accredited lab that demonstrate that mercury is less than 1 ppm
Some labs provide special Amazon rates for testing. To find more information about these providers, visit the Service Provider Network.
How to submit information
If you receive a request from us for compliance documents, complete the
following steps to submit the requested information:
In Seller Central, select the Performance tab and choose
Under Manage your compliance in the bottom right corner, click
Product Compliance Requests.
To add compliance or appeal for a single product, click Add/Appeal
Compliance. To add compliance or appeal for multiple products, select each
product on the left hand side of the product and click Action Selected
Products at the top of the product requirement table to make a selection
about how you would like to submit documents and information.
Provide compliance documents and information in the Provide
Documents section, or provide appeal information and documents in the
Appeal Request section.
Click Submit for Approval to send your submission for review by
Note: Test reports must contain images of the tested
products that are sufficient to demonstrate that the product tested is the same as the
product listed on the detail page.
If you do not provide the required information by the applicable deadline, we may:
Remove the relevant product listings
Suspend your ability to add new products, your listing privileges, or both
Withhold any payments due to you
We reserve the right to take any further actions that may be necessary in our sole discretion.
Disclaimer: The information provided on this page does not, and is not intended to, constitute legal advice. All information, content, and materials available on this site are for general informational purposes only.