If you list products on our store, you must comply with all federal, state, and local laws
and our policies applicable to those products and product listings, including this policy.
Skin lightening and whitening products covered by this policy
Skin lightening and whitening products include, for example, bleaching creams, whiteners,
skin brighteners, and fading creams. These products work by reducing melanin in the skin.
Many skin lightening and whitening products have been found to contain mercury. Exposure to
mercury can have serious health consequences. Amazon prohibits skin care products containing
mercury or its equivalents, including, but not limited to, Mercuric, Mercuric Amidochloride,
Mercury Oxide, Mercury Salts, Mercurous Chloride, Mercurio, Calomel, Cinnabaris, Hydrargyri
Oxydum Rubrum, or Quicksilver.
Our policy for skin lightening and whitening products
Amazon requires that all skin lightening and whitening products have been tested to comply
with the specific regulation or standard requirements listed below:
|Skin lightening and whitening products
21 CFR Part 701 (Cosmetic Labeling); and
21 CFR Part 710 (Voluntary Registration of Cosmetic Product Establishments);
21 CFR Part 720 (Voluntary Filing of Cosmetic Product Ingredient and Cosmetic
Raw Material Composition Statements)
21 CFR 700.13 (Cosmetic Testing – Mercury)
We may request this information from you at any time, so we recommend that you have it
Your company name (if applicable) and seller ID
Your contact information: email address and phone number
All skin lightening and whitening products that you list
Product images for all skin lightening and whitening products that you list
Product packaging images for all skin lightening and whitening products that you list
Product images must show all sides of the product packaging
Product images and detail page content must comply with Amazon’s policy for
cosmetics & skin and hair care products. For more information on this specific
policy and our requirements, visit Amazon’s policy on cosmetics & skin and hair care
Technical Specification or Safety Data Sheet listing each ingredient and concentration
or concentration range
Documentation demonstrating all of the following:
Certificate demonstrating product is currently manufactured in a Current Good
Manufacturing Practice Regulation (cGMP) facility
Participation by the selling partner, manufacturer, packer, or distributor of the
product in the FDA’s Voluntary Cosmetic Registration Program (VCRP) – Form FDA
Copy of the Cosmetic Product Ingredient Statement – Form FDA 2512
Test Results from ISO 17025 accredited lab demonstrating mercury is less than 1 ppm and
that each product was assessed to 21 CFR Part 701
Some labs provide special Amazon rates for testing. To find more information about these
providers, visit the Service Provider Network.
How to submit information
If you are contacted by us for compliance documents, complete the following steps to submit
the requested information:
In Seller Central, select Performance tab, and choose Account Health.
Under Product Compliance Requests at the bottom right corner of the page, click
Click Provide Documentation or Appeal next to the product.
Select No to upload documents.
Follow the steps in the Submit required documents section.
Note: Test reports must contain images of the tested products including packaging, compliance
markings, and warning labels if applicable. The product images on the test reports must show
the same product as the product images on the detail page.
If you do not provide the required information by the applicable deadline, we may:
Remove the relevant product listings
Suspend your ability to add new products, listing privileges, or both
Withhold any payments due to you
Pursue legal action
We reserve the right to take any further necessary actions at our sole discretion.
Disclaimer: The information provided on this page does not, and
is not intended to, constitute legal advice; instead, all information, content, and
materials available on this site are for general informational purposes only.