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This article applies to selling in: United States

Same Day handling time FAQ

1. What is the difference between Same-day handling time and Same-day delivery?

Same-day handling time applies only to Domestic Standard and Expedited delivery options. Orders are only required to be picked, packed, and shipped the same day (subject to order cut-off times) when Same-day handling time is enabled.

In contrast, Same-day delivery is a Premium Shipping option available to sellers who meet high delivery standards. Same-day delivery requires the order to be delivered to the customer on the same day it was ordered (subject to order cut-off times). Amazon mandates that orders using this option be picked, packed, and shipped the same day. Click here to learn more on premium shipping options and Same-day delivery.

2. How does this feature apply to Prime orders?

By default, Prime orders with Standard Delivery are expected to be shipped the next day after receiving an order. You will have the option to:

  • Enable Same-day handling time for shipping template. When enabled, you will be required to ship products the same day for Standard Shipping, or
  • Enable Same-day default handling time. When enabled, this will require you to ship orders Same-day for all ship methods.
Note: All Shipping templates that are for seller-fulfilled prime will have Same-day handling time configured

3. Is Same-day handling time applicable to scheduled delivery?

No, at this time Same-day handling Time is not applicable for scheduled delivery. You may have a Same-day handling time for arranged delivery options

4. Do I need to ship every order the same day I receive it?

No, all orders received before the order cut-off time must be shipped and confirmed during the day the order was received to avoid late shipments. All orders received after the order cut-off time must be shipped and confirmed during the next day after the order was received.

Note: The default cut-off time is 2 pm. local time, but you can edit it in your shipping settings

5. Does Same-day handling time apply to all of my products?

It depends how you set up same-day handling time. If you set same-day handling time as your default account handling time, it will apply to all ASINs that do not have an ASIN-specific handling time configured. If you configure an ASIN-specific handling time, it will override your default handling time for that specific ASIN. If you are eligible and set same-day handling time on your shipping template, it will only apply to ASINs assigned to that shipping template and which do not have an ASIN-specific handling time.

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