Any product subject to a recall (by the manufacturer, brand owner or a government regulatory agency) is prohibited from sale on Amazon. The following guidelines are aimed at providing sellers an overview of the product recall process.
Regulators (ex. USDA, FDA, CPSC, Health/Transport Canada, etc.) typically in cooperation with the manufacturer (recalling entity) announce recalls. Principally each regulator maintains public announcements of recalls and a record of past recalls on their websites. The announcements on these websites include the product name (identifying information), the nature of the product issue, scope of impacted product, and customer remedy.
In this recall, the manufacturer, brand owner, or supplier directly notifies retailers and other supply chain partners about the product issue before (or in some cases, entirely without) the regulator’s involvement. In these cases, the manufacturer can choose to create their own page providing details on this issue or not.
Following a product recall (Regulator or Manufacturer-driven) announcement,
To learn more about the requirements for recalled products and where to acquire this information, watch the video on Information about Recalls.
If you are a Fulfillment by Amazon (FBA) seller, any pending customer orders for recalled products will be cancelled and customers will be notified.
Customers who have purchased the affected product in the past through Amazon’s website will receive a notification regarding the recall including a link to the recall notice that contains instructions on what to do with the impacted product.
You would have already received a link to an URL in an email from the Amazon Global Product Safety and Compliance team. This resource will help you identify the recalled units so that you may work with the manufacturer on the remedy.
After removing your inventory, contact Seller Support and provide them with a Letter of Compliance. The letter must consist of below minimum information: