Return requests are authorized either automatically or on a manual basis. Amazon
automatically authorizes U.S. seller-fulfilled return requests that fall within Amazon’s
return policy. Amazon also automatically authorizes return requests for items where sellers
had filed requests to exempt SKUs from the Prepaid Return Label program. Manual authorization is needed when
return requests are out-of-policy or category-exempt. In these instances, we will inform you
in the email. For more information, go to Out-of-Policy return requests.
Note: For return requests that require manual authorization, you must respond to
those return requests within 24 hours.
To manually review return requests that are out of Amazon’s return policy or are
In Seller Central, select Orders and, then click Manage Returns or, go to Manage Seller Fulfilled Returns.
Navigate to the Pending Actions tab in Seller Central, and search
by ‘Pending Authorization’ or, to authorize a single return request, select the request you
want to review.
You will be prompted to either use the Return Merchandise Authorization (RMA) number
generated by Amazon or enter a custom RMA number of your own.
When you approve a buyer's return request, you will have the option to use either an
Amazon generated unpaid return label, or upload your own custom prepaid return label. For
more information, go to Upload a prepaid return label.
Amazon sends an Amazon issued unpaid return label or your merchant paid label to the
buyer. The RMA number is on the return authorization slip, below the return label.
change your address, go to your Account Info under Settings in
Seller Central and, then click Return Address. If your returns are
under manual authorization, you will be prompted to choose a return address. You will have
the option to use either one of your previously saved return addresses or to add a new
return address. For more information, go to Set your default return
To authorize multiple return requests at the same time, select the requests you like to
review. On the Manage Returns page, select Authorize all
selected returns from the dropdown menu.
To receive return request emails
with links to authorize, close, or reply, you can configure your settings. To configure
your settings, go to Settings, click Return Settings, and then select the related
checkbox. For more information, go to Set your return preferences.
Important: Generally, our return window is open for 30 days. However, the timing may
vary based on the product category. Following authorization of a return request, you need to
wait until the return window closure followed by a transit time of 15 days for a buyer to
return an item.