Individual sellers that opt for manual authorization and Professional sellers that receive
out-of-policy requests have the option to manually review requests. To do so:
In Seller Central, select Orders, then click Manage
To authorize a single return request, select the request you want to review.
be prompted to either use the Return Merchandise Authorization (RMA) number generated by
Amazon or enter a custom RMA number of your own. When you approve a buyer's return
request, Amazon sends the buyer a return label with an address. They will see this RMA
number on the return authorization slip below the return label.
By default, the
return label is not prepaid. You will have the option to use either an Amazon-generated
unpaid return label, or upload your own custom prepaid return label. With the Amazon
label, your return address is automatically generated on the label.
Note: To change your
address, go to your Account Info, then click Return
Address. If your returns are under manual authorization, you will be
prompted to choose a return address. You will have the option to use either one of
your previously saved return addresses or to add a new return
To authorize multiple return requests at the same time, select the requests you like to
review. On the Manage Returns page, select Authorize all
selected returns from the dropdown menu.
To receive return request emails
with links to authorize, close, or reply, you can configure your settings by selecting
Settings, clicking Return Settings, and then selecting the related checkbox. Learn more.
Note: Individual sellers and Professional sellers that
receive out-of-policy requests also have the option to automatically authorize return
requests. In these instances, Amazon will issue an unpaid label to the buyer.
Professional sellers that have SKUs exempted from the prepaid program will have the
option to either manually review or automatically authorize return requests for the
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