Return requests are authorized either manually or automatically. Amazon automatically authorizes US seller-fulfilled return requests that fall within Amazon’s return policy. Amazon also automatically authorizes return requests for items where sellers had filed requests to exempt SKUs from the Prepaid Return Label program. Manual authorization is needed when return requests are out-of-policy or category-exempt. In these instances, we will notify you by email. For more information, go to Out-of-Policy return requests.
Several categories and subcategories are automatically exempt from automatic return authorization. The following programs and categories are automatically exempt from prepaid return labels:
To manually review return requests that are out of Amazon’s return policy or are
To change your return address, go to your Account Info under Settings and click Return Address. If your returns are manually authorized, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. For more information, go to Set your default return address.
To authorize multiple return requests at the same time, on Manage Returns select the requests you would like to review or check the Select all returns on this page box. After you have selected the return requests you would like to authorize, click Authorize all selected returns.
To receive return request emails with links to authorize, close, or reply, you can configure your settings by selecting Account Info under Settings, clicking Return Address, and then selecting the related checkbox. For more information, go to Set your return preferences.