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This article applies to selling in: United States

Authorize a return request

Return requests are authorized either automatically or on a manual basis. Amazon automatically authorizes U.S. seller-fulfilled return requests that fall within Amazon’s return policy. Amazon also automatically authorizes return requests for items where sellers had filed requests to exempt SKUs from the Prepaid Return Label program. Manual authorization is needed when return requests are out-of-policy or category-exempt. In these instances, we will inform you in the email. For more information, go to Out-of-Policy return requests.

Note: For return requests that require manual authorization, you must respond to those return requests within 24 hours.

To manually review return requests that are out of Amazon’s return policy or are category-exempt:

  1. In Seller Central, select Orders and, then click Manage Returns or, go to Manage Seller Fulfilled Returns.
  2. Navigate to the Pending Actions tab in Seller Central, and search by ‘Pending Authorization’ or, to authorize a single return request, select the request you want to review.
  3. You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.
  4. When you approve a buyer's return request, you will have the option to use either an Amazon generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.
  5. Amazon sends an Amazon issued unpaid return label or your merchant paid label to the buyer. The RMA number is on the return authorization slip, below the return label.

    To change your address, go to your Account Info under Settings in Seller Central and, then click Return Address. If your returns are under manual authorization, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. For more information, go to Set your default return address.

  6. To authorize multiple return requests at the same time, select the requests you like to review. On the Manage Returns page, select Authorize all selected returns from the dropdown menu.

    To receive return request emails with links to authorize, close, or reply, you can configure your settings. To configure your settings, go to Settings, click Return Settings, and then select the related checkbox. For more information, go to Set your return preferences.

Important: Generally, our return window is open for 30 days. However, the timing may vary based on the product category. Following authorization of a return request, you need to wait until the return window closure followed by a transit time of 15 days for a buyer to return an item.
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