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This article applies to selling in: United States

Authorize a return request

When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. For more information, go to Out-of-Policy return requests.

Important: For all Seller Fulfilled Orders, Amazon automatically authorizes returns that fall within Amazon's return policies. For more information, go to About our return policies.

Sellers have the option to manually review requests that are not covered by the Amazon’s return policies. To do so:


  1. In Seller Central, select Orders and, then click Manage Returns or, go to Manage Seller Fulfilled Returns.
  2. To authorize a single return request, select the request you want to review. You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.

    When you approve a buyer's return request, Amazon sends the buyer a return label with an address. Buyer will see this RMA number on the return authorization slip below the return label.

    Note: Sellers that receive out-of-policy requests also have the option to automatically authorize return requests. By default, the return label is not prepaid. You will have the option to use either an Amazon generated unpaid return label, or upload your own custom return label. Sellers that have SKUs exempted from the prepaid program will have the option to either manually review or automatically authorize return requests for the exempted SKUs.
    Note: By default, the return label is not prepaid. You will have the option to use either an Amazon generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.

    To change your address, go to your Account Info under Settings in Seller Central and, then click Return Address. If your returns are under manual authorization, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. For more information, go to Set your default return address.

  3. To authorize multiple return requests at the same time, select the requests you like to review. On the Manage Returns page, select Authorize all selected returns from the dropdown menu.

    To receive return request emails with links to authorize, close, or reply, you can configure your settings by selecting Settings, clicking Return Settings, and then selecting the related checkbox. For more information, go to Set your return preferences.

    Note: Individual and Professional sellers that receive out-of-policy requests also have the option to automatically authorize return requests. In these instances, Amazon will issue an unpaid label to the buyer. Professional sellers that have SKUs exempted from the prepaid program will have the option to either manually review or automatically authorize return requests for the exempted SKUs.
Important: Generally, our return window is open for 30 days. But the timing may vary based on the product category. Following authorization of a return request, you need to wait till the return window closure followed by a transit time of 15 days for a buyer to return an item.
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