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This article applies to selling in: United States

Authorize a return request

Return requests are authorized either manually or automatically. Amazon automatically authorizes US seller-fulfilled return requests that fall within Amazon’s return policy. Amazon also automatically authorizes return requests for items where sellers had filed requests to exempt SKUs from the Prepaid Return Label program. Manual authorization is needed when return requests are out-of-policy or category-exempt. In these instances, we will notify you by email. For more information, go to Out-of-Policy return requests.

Return Authorization for category-exempt items

Several categories and subcategories are automatically exempt from automatic return authorization. The following programs and categories are automatically exempt from prepaid return labels:

  • Handmade
  • Amazon custom
  • Sexual wellness
  • Certified preowned watches
  • Business, industrial & scientific supplies > Professional medical supplies
  • Business, industrial & scientific supplies > Professional dental supplies
Note: You must respond to return requests that require manual authorization within 24 hours.

Manual return authorization

To manually review return requests that are out of Amazon’s return policy or are category-exempt:

  1. In Seller Central, select Orders > Manage Returns or go to Manage Returns.
  2. Go to the Pending Actions tab; and search by "Pending Authorization" or, to authorize a single return request, select the request you want to review.
    1. You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.
    2. When you approve a buyer's return request, you will have the option to use either an Amazon generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.

Note: Amazon sends the buyer an Amazon issued unpaid return label or your own merchant prepaid label. The RMA number is on the return authorization slip below the return label.

To change your return address, go to your Account Info under Settings and click Return Address. If your returns are manually authorized, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. For more information, go to Set your default return address.

To authorize multiple return requests at the same time, on Manage Returns select the requests you would like to review or check the Select all returns on this page box. After you have selected the return requests you would like to authorize, click Authorize all selected returns.

To receive return request emails with links to authorize, close, or reply, you can configure your settings by selecting Account Info under Settings, clicking Return Address, and then selecting the related checkbox. For more information, go to Set your return preferences.

Important: Generally, our return window is open for 30 days. However, the timing may vary based on the product category. Following authorization of a return request, you must wait until the return window closes followed by a transit time of 15 days for a buyer to return an item.

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