This article applies to selling in: United States

Authorize a return request

When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. See Out-of-Policy return requests for more information.

Important: For professional sellers, Amazon automatically authorizes returns that fall within Amazon’s return policy. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.

Individual sellers that opt for manual authorization and Professional sellers that receive out-of-policy requests have the option to manually review requests. To do so:

  1. In Seller Central, select Orders and, then click Manage Returns. Or visit Manage Seller Fulfilled Returns.
  2. To authorize a single return request, select the request you want to review. You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.

    When you approve a buyer's return request, Amazon sends the buyer a return label with an address. They will see this RMA number on the return authorization slip below the return label.

    Note: When you receive a return shipment at your facility, the shipment will include a packing slip RMA number to help you identify the return. By default, the return label is not prepaid. You will have the option to use either an Amazon-generated unpaid return label, or upload your own custom prepaid return label. With the Amazon label, your return address is automatically generated on the label.

    For more information, see Upload a prepaid return label.

    To change your address, go to your Account Info under Settings in Seller Central and, then click Return Address. If your returns are under manual authorization, you will be prompted to choose a return address. You will have the option to use either one of your previously saved return addresses or to add a new return address. See Set your default return address for additional information.
  3. To authorize multiple return requests at the same time, select the requests you like to review. On the Manage Returns page, select Authorize all selected returns from the dropdown menu.

    To receive return request emails with links to authorize, close, or reply, you can configure your settings by selecting Settings, clicking Return Settings, and then selecting the related checkbox. See Set your return preferences for more information.

    Note: Individual sellers and Professional sellers that receive out-of-policy requests also have the option to automatically authorize return requests. In these instances, Amazon will issue an unpaid label to the buyer. Professional sellers that have SKUs exempted from the prepaid program will have the option to either manually review or automatically authorize return requests for the exempted SKUs.

Important: Generally, our return window is open for 30 days. But the timing may vary based on the product category. Following authorization of a return request, you need to wait till the return window closure followed by a transit time of 15 days for a buyer to return an item.
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