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This article applies to selling in: United States

Global Express Customer Support and International Returns

Customer Support

Amazon has set high standards for itself and sellers when it comes to customer focus. A great shopping experience for customers includes finding and ordering products with ease, getting fast and free shipping, and providing excellent customer support on orders and returns.

Global Express is a Merchant-fulfilled program. It is your responsibility to provide customer support. For more information, refer Customer Support for International Sales.

International Returns

When a buyer returns a product on, the standard Amazon returns policy will be followed regardless of the buyer’s location. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies. Refer to Guidelines for handling returns and Customer returns for international sales before processing your returns.

For additional information on how to manage returns, refer to Frequently asked questions about returns, refunds, and cancellations.
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