Free returns improve buyer’s experience and improves their trust shopping on Amazon. You have the option to offer free returns to your customers, by signing up at an account level or on specific items by uploading a selected list of SKUs. By offering Free Returns, Customers will see a Free Returns badge on the item detail page and on the Online Return Center for all of your enrolled items.
By offering Free Returns, you are unable to deduct the return shipping amount from the refund for in-policy returns, irrespective of the return reason. In cases where no prepaid return label was offered and the buyer has shipped the item back, you are required to refund the return shipping amount to the buyer. If Free Returns is not offered on your listing, you must adhere to the return shipping policy. To learn more, go to Refunding shipping costs.
You can also offer free returns for specific products in your inventory.
To see which SKUs you have enabled free returns for, download the Free Returns report in your Return reports. Click View reports to generate a one-time report.
You can check the status of all your free returns requests in Seller Central. To download your Free Returns Status report:
Returned items that are within Amazon’s returns policy and are eligible for free returns will continue to be automatically authorized; and customers will receive a prepaid return label on your behalf though Buy Shipping Services. We will charge your seller account for the cost of the return shipping label once the buyer sends the item back. For more details, go to Prepaid returns for seller fulfilled orders.
You will continue to benefit from Amazon-negotiated rates through the prepaid return shipping labels provided. We calculate rates based on product size and weight, for details see Shipping costs for seller fulfilled returns.
You are unable to deduct the return shipping amount from the refund for in-policy returns, irrespective of the return reason, for items where free returns have been offered. If no prepaid return label was offered due to an exemption, and the buyer has shipped the item back, you are required to refund the return shipping amount to the buyer.
If Free Returns is not offered on your listing, you must adhere to the return shipping policy. To learn more, go to Refunding shipping costs.
We will display a “free returns” message on the product detail page and on the Online Return Center items for all of your eligible items, enabling customers to easily identify items that fall under the free return policy.
Once you make changes to your Free Return Settings, it will take an hour to be live on the product detail page.
Based on the condition of the original product and in line with the Reimbursement policy for Prepaid Return Labels (PRL) in the Merchant Fulfilled Network (MFN), you may be eligible for reimbursement and can file a SAFE-T claim on Seller Central.
Selling Partners will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.