Use your Shipping settings to set the default shipping service levels you will use for orders you ship to buyers. We require standard shipping for all sellers. All other service levels are optional.
Go to Shipping
settings.
You can set shipping options for specific products by going to Manage Inventory and editing the details for products one at a time. Sellers with Professional selling plans can set shipping options for multiple offers at once. See Override shipping settings using a text file template.
Standard:
One-Day Delivery is not available as a U.S. domestic shipping option for seller-fulfilled orders on Amazon. One-Day Delivery is available for Fulfillment by Amazon orders.
International:The transit time for international orders is 3 – 6 weeks.
International Expedited:The transit time for international orders is 3 – 7 business days.
Use your Shipping Settings to set your default service levels, shipping regions, and shipping rates.
Go to Shipping settings.
Book, Music, Video, and DVD (BMVD) service levels and shipping regions may vary.
You can set your own shipping rates for non-BMVD Products using a Per-Item/Weight-based or Price Banded model. For more information, see Set shipping rates.
To view your shipping settings, complete the following steps:
You can select one of the following methods for calculating shipping rates:
Per-item/weight-based shippingIf you offer per-item/weight-based shipping, set a charge for each shipment and either a per-pound charge or a per-item charge for handling. When a customer buys your products, Amazon applies your per-shipment charge, and then calculates the appropriate per-pound or per-item charge for each item in the order.
Price-banded shippingIf you offer price-banded shipping, create rates that vary by the product price range, such as $0 to $25, $25.01 to $50, $50 and up. Each price band has its own shipping rates. When a customer buys your products, Amazon reviews the total order amount (excluding tax), identifies the band for the total price, and applies your shipping charge for the price band.
Set your shipping model by following these steps:
Sellers that offer price-banded shipping or per-item/weight-based shipping can enable Free Economy Shipping. You must delivery Free Economy Shipping orders within 5-8 business days (1 day for handling and 4-7 days for shipping). Free Economy Shipping is available for continental U.S. street and P.O. box addresses.
To enable Free Economy Shipping, follow these steps:
These options are also available for offering free shipping:
For more information about these methods, see Set shipping rates.
Use your Shipping Settings to customize the geographic regions you ship to and the service levels for each region. When you offer a shipping option, you agree to meet a Service Level Agreement (SLA). The SLA is your promise that the order will arrive within the standard number of days for that shipping method. For more information, see Shipping Regions and Service Level Agreements.
Whether you modify your current model or change models, you must indicate your regions and service levels:
Per-item/weight-based shipping is the default shipping model. The default per-shipment charge for standard shipping is $4.49, and the default per-weight charge is $0.50 per pound.
The regions you enable for at least one service level (including P.O. Boxes and APO and FPO destinations) appear in the Shipping Rates table. If a region does not show in this table, you did not check the box to support shipping to that region in the previous step.
Changes will not take effect for at least 4 hours. You have 1 hour to make changes before they are locked in.
You can use the Shipping settings feature to view and edit your shipping rates and your shipping restrictions, including your shipping regions (such as Continental U.S. or Canada) and your service levels (such as Standard or Expedited service). The setting you choose for each region must meet a Service Level Agreement (SLA), which is your promise to deliver your products to customers within a certain number of days after the time you send the order out for shipment.
By default, your account has a set of these shipping rates and restrictions. If you want to use these default settings, you can leave them the way they are. Otherwise, you can use the Shipping settings feature to customize your shipping settings to meet the needs of your business.
The shipping settings you choose appear automatically on the shipping settings Help pages that customers see when they view your custom Help pages. See Your Information & Policies page for more information.
You use the Shipping settings feature to set permission levels for users on your account, so that some users can just view the Shipping settings, while others can view and edit these settings.
Amazon Payments provides a set of default shipping settings that you can then customize. The default settings are as follows:
You can change these settings using the Shipping settings feature.
You use the Shipping settings feature to select the method you use to calculate your shipping rates. You can calculate shipping rates for item-based or price-tier shipping:
You can use the Shipping settings feature to customize the regions (geographic areas) you ship to and the service levels you support for each region. You can ship to seven regions (see SLA table below), and you can select from two pre-defined shipping service levels: Standard and Expedited.
If you offer a particular service level, you are committing to meet the delivery service level agreement (SLA) associated with the shipping service level. For example, the SLA for Standard shipping in the Continental U.S. is 3-7 days. If a customer places an order with you and wants Standard shipping, you are responsible for delivering the order within 3-7 business days from when the order ships. (This doesn't mean that you deliver it yourself; it means that you pick a responsible delivery method that can guarantee the delivery, and that you have methods in place to track the delivery and deal with delays.) If you cannot commit to the delivery in the SLA for a given region and category of service, then do not enable that region and category of service.
The delivery SLA for each region is as follows:
Shipping region | Standard shipping | Expedited shipping |
Continental U.S. | 3-7 days | 1-3 days |
Alaska / Hawaii | 3-7 days | 1-4 days |
U.S. Protectorates (American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands) | 4-8 days | 2-4 days |
Canada | 5-10 days | 2-4 days |
Europe (Albania, United Kingdom, Germany, France, Netherlands, Italy, Switzerland, Spain, Sweden, Turkey, Ireland, Denmark, Norway, Belgium, Portugal, Greece, Finland, Austria, Iceland, Poland, Croatia, Slovenia, Russia, Czech Republic, Cyprus, Luxembourg, Hungary, Malta, Estonia, Latvia, Romania, Bulgaria, Ukraine, Bosnia-Herzegovina, Lithuania, Slovakia, Monaco, Macedonia, Greenland, Gibraltar, Liechtenstein, Metropolitan France, Faroe Islands, Georgia, Andorra, Belarus, Yugoslavia, Vatican City State (Holy See), San Marino, Svalbard and Jan Mayen Is., Serbia, Montenegro, and Kosovo) | 10-20 days | 2-4 days |
Asia (Japan, Australia, South Korea, Hong Kong, New Zealand, Taiwan, Singapore, Malaysia, Thailand, China, Philippines, India, Indonesia, Sri Lanka, Vietnam, Macau, Brunei, Darussalam, French Polynesia, Fiji, Papua New Guinea, New Caledonia, Nepal, Bangladesh, Vanuatu, Lao People's Democratic Rep., Cambodia, Mongolia, Maldives, Cook Islands, Bhutan, Samoa, Solomon Islands, Tonga, Myanmar, Kiribati, Niue, Tuvalu, Nauru, Christmas Island, East Timor) | 10-16 days | 2-5 days |
Outside US, Europe, CA and Asia (Central and South America, Mexico, South Africa and all other countries) | 10-20 days | 2-5 days |
The information in your shipping settings appears to customers when they view your My Info & Policies pages.
When you change your Shipping settings, the changes take effect four hours after you click Save Changes. You can make changes to the shipping settings within the first hour after you click Save Changes, and the changes will all take effect at the same time. If you wait longer than an hour to make changes, then you cannot make changes to what will take effect. This latency gives you an hour to change your mind, but after an hour, your changes are "locked in" and will take effect after an additional three hours pass.
Here's an example of how this works:
The total delivery time is the time it takes you to handle (process) the order, plus the time it takes your delivery service to get the order to customer.
Handling time + Transit time = Delivery time
The Current Shipping Rates and Settings page appears:
You use the shipping settings feature to configure your item-based shipping settings.
Item-based shipping is the default type of shipping. However, the default per-shipment charge is $0.00, and the default per-item charge is $0.00 per pound. If you do not change your shipping settings, then there will be no shipping cost charges.
When you use item-based shipping, Amazon Payments charges the customer a single per-shipment charge, and then uses your shipping settings to calculate the appropriate per-pound or per-product charge for each product in the order.
For example, suppose you use a per-shipment charge of $4.49 and a per-pound charge of $0.50/lb. A customer purchases two products from you, a 100 lb. television and a 5 lb. DVD player. Amazon Payments calculates the total shipping charge to the customer as follows:
Product | Qty | Weight (lbs.) | Flat rate per shipment | Per-pound charge |
Television | 1 | 100 | $4.49 | $0.50 |
DVD Player | 1 | 5 | $4.49 | $0.50 |
Therefore, for this shipment, Amazon calculates the shipping charges as follows:
Shipping charges | $4.49 | + | $50.00 | + | $2.50 | = | $56.99 |
(Per-shipment charge) | (100 x $0.50, weight charge for the TV) | (5 x $0.50, weight charge for the DVD player) | ($4.49 + $50.00 + 2.50) |
Or, suppose you set a per-shipment charge at $3.99 and per-product charge at $0.99. A customer orders two products from you, a sapphire pendant and a diamond tiara. Amazon Payments calculates the total shipping charge to the customer as follows:
Product | Qty | Weight (lbs.) | Flat rate per shipment | Per-pound charge |
Pendant | 1 | n/a | $3.99 | $0.99 |
Tiara | 1 | n/a | $3.99 | $0.99 |
Therefore, for this shipment, we calculate the shipping charges as follows:
Shipping charges | $3.99 | + | $0.99 | + | $0.99 | = | $5.97 |
(Per-shipment charge) | (Per-item charge for the pendant) | (Per-item charge for the tiara) | ($3.99 + $0.99 + $0.99) |
Your shipping rates and restrictions automatically appear on your shipping Help pages when customers view the Your Information & Policies page. You can edit the information on your Help pages so customers can make better purchase decisions. See Your Information & Policies page for more information about customizing your Help pages.
The Current Shipping Rates and Settings page appears.
The Select Regions and Service Levels page appears.
The Set Your Shipping Rates page appears. If you added a region with a default shipping charge (such as Expedited Continental U.S. Street), the charge is filled in for you.
The regions you enabled for at least one service level (including PO Boxes and APO/FPO destinations) appear in the summary table. If a region does not show up in this table, you do not support shipping to that region.
The Confirm Your Settings page appears. Changes to your rates appear as bold and highlighted text.
The Shipping settings page appears, showing that you updated your shipping rates. Note that the changes will not take effect for at least four more hours; you have one hour to make changes before they are final.
You can use the Shipping settings feature to view and edit price-tier shipping settings. You can create up to ten unique sets of price tiers for each region.
For each price-tier you create, you must set shipping rates for the service levels in each enabled region. If you do not enable shipping service for a region, then that region will not have editable rate fields. All shipping rates must be greater than or equal to $0.00. For example, here is a Shipping Price-tier table for the Continental U.S. region. This table shows three different price-tiers, with different values for Standard or Expedited shipping:
Price-tiers | Standard | Expedited |
$0.00 - 50.00 | $5.00 | $7.00 |
$50.01 - 80.00 | $7.00 | $9.00 |
$80.01 - up | $12.00 | $15.00 |
Suppose a customer orders two products from you, a bracelet that costs $24.99 and a watch that costs $82.50, and the customer wants Expedited Shipping. Amazon Payments calculates the total shipping charge to the customer as follows:
$24.99 | + | $82.50 | = | $107.49 | + | $15.00 | = | $122.49 |
bracelet | watch | (total) | shipping charge |
You switch between item-based and price-tier shipping using the Shipping settings feature.
The Current Shipping Rates and Settings page appears.
The Set Regions page appears.
The Set Your Shipping Rates page appears.
A blank row appears below the first band.
For example, you can type 14.99 in the first box to set the first price tier to $0.00 through $14.99.
For example, you can type 8.00.
The last tier must always use "Up" as the final value.
The Confirm Your Settings page appears. Changes to your rates appear as bold and highlighted text.
The Current Shipping Rates and Settings page appears, showing that you updated your shipping rates.
Only users with permission to use the Shipping Settings can change the shipping settings. You use the Permissions Manager to set permission levels for users on your account. There are three levels of permissions:
The primary account holder should carefully specify view and edit permissions for users so that unauthorized accounts cannot create or modify shipping terms.
You can use Shipping Settings to view and edit price-banded shipping settings. You can create up to ten unique sets of price bands for each region and service level.
To add a new rate, follow these steps:
Changes will not take effect for at least 4 hours. You have 1 hour to make changes before Amazon finalizes them.