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This article applies to selling in: United States

Notification preferences

Notification Preferences allow you to indicate how you want to receive notifications and alerts about your seller account.

To set your notification preferences, follow these steps:

  1. From your seller account, select Settings, then select Notification Preferences.
  2. On the Notifications Options tab, review your email settings.
  3. To update or add an email address, click the Edit button for each type of notification.
  4. Update or add your email address, select which notifications you wish to enable, and click Save.

Email delivery failure

On your seller account home page, there is an alert box. This alert notifies you of any delivery failures with your email notifications. Email delivery can fail because your inbox is full or your internet service provider failed to deliver the notification.

If you receive an alert, go to Notification Preferences to reset your delivery preferences, and then follow up with your Internet service provider for any technical issues.

Notification types

The types of notifications available to you depends on your selling plan. The following list contains all of the available notification types, regardless of the selling plan you have:

  • Order notifications: Alerts you when you receive an order. You can also enable alerts for Fulfillment by Amazon (FBA) orders and inbound shipments.
  • Returns and claims notifications: Notifies you when you receive a return request for a seller-fulfilled order or when a buyer is disputing a charge.
  • Listing notifications: Confirms when a listing is created or closed.
  • Reports: Alert you when a scheduled report is available. You can select four different reports: Open listings reports, order fulfillment reports, reports of listings sold, and reports of cancelled listings.
  • Make an offer notifications: Notifies you when you receive offers.
  • Amazon Selling Coach notifications: Contain a variety of recommendations. To learn more, see Amazon Selling Coach.
  • Account notifications: Business and technical alerts on issues that can affect your business, such as periodic tips about new features, schedule changes or outages, and more.
  • Emergency notifications: For large-scale events that might affect orders or shipments, it is important to have a reliable and accurate emergency contact number. This phone number will not be visible to buyers and can be different from the other phone numbers on file for your seller account.

To confirm which notification types are available to you, go to Notification Preferences.

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