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This article applies to selling in: United States

FAQ - What happens to my Order Defect Rate if my appeal is accepted and an A-to-z Guarantee Claim decision is reversed?

If you appeal a Claim decision and a previous determination is reversed, the Claim’s impact to your Order Defect Rate (ODR) will be reversed. It may take up to five days for ODR reversal to be reflected on the Orders page.

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