This article applies to selling in: United States
FAQ - When can I charge re-stocking fee?
Once items are returned, the seller should carefully inspect them. If they arrive back in a different condition than sent, it is possible to withhold a restocking fee of up to 50% of the cost of the item. Restocking fees of up to 20% can be applied on all returns, regardless of the condition.
Please see the Amazon Guidelines for charging restocking fees.
Sign in to use the tool and get personalized help (desktop browser required).
Related articles
- About Amazon’s A-to-z Guarantee Claims (Referred to as “Claim(s)” in this help page)
- How to appeal an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?
- How to respond to an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page) notification?
- How to prevent an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?
- FAQ - When can I charge re-stocking fee?
- FAQ - What is the process of initiating a reverse refund or retrocharge from a Buyer?
- FAQ - What if I could not respond to the buyer because I was on vacation?
- FAQ - What happens to my Order Defect Rate if my appeal is accepted and an A-to-z Guarantee Claim decision is reversed?
- FAQ - Can the buyer withdraw their A-to-z Guarantee Claim?
- FAQ - How do I get the product back if the buyer files an A-to-z Guarantee Claim?
Need more help?
