Frequently Asked Questions

Getting paid

Use this Seller Support tool to find out why you might not have received a payment you expected:

Follow the links below to learn more about how and when we'll pay you the proceeds of your sales.

• When will I be paid?
• Why didn't I get paid?
• How Amazon transfers payments

Payments reports

Follow the links below for FAQ related to payments reports.

• What is unavailable balance?
• How do I read my Payments report?
• Why do I have a negative balance?
• Why are you charging my credit card for a negative balance?
• What are "Other" transactions in my Payments report?

Fees

Follow the links below for FAQ related to fees.

• What is the referral fee for each product line?
• Selling on Amazon Fee Schedule
• Why am I being charged a subscription fee?
• Why is my referral fee category different from my retail site category?