Returns FAQ

A buyer wants to return a product for a refund. What are my options?

For information on options and issues to consider, go to Manage Returns and Guidelines for handling returns.

What is the prepaid returns program?

Amazon authorizes U.S. returns that fall within Amazon’s returns policy for all seller-fulfilled orders. We will provide buyers with prepaid return shipping labels on your behalf.

For more information, go to Prepaid returns for seller fulfilled orders and About our return policies.

How shall I contact a buyer regarding returns and refunds?

Send the buyer an email to discuss the issue and work toward a resolution. For more information, go to Communicate with buyers using the Buyer-Seller Messaging Service.

For more information on a specific return request, click Read return details & order history within the return request.

See also

• Amazon Product Returns Policy
• Issue Concessions
• FBA Customer returns policy
• Out-of-Policy Return Requests