Returns FAQ

A buyer wants to return a product for a refund. What are my options?

See Manage Returns for options and issues to consider.

See Guidelines for handling returns for specific information.

What is the prepaid returns program?

For orders fulfilled by professional sellers, Amazon automatically authorizes U.S. returns that fall within Amazon’s returns policy. We will provide customers with prepaid return shipping labels on your behalf.

See Prepaid returns for seller fulfilled orders for more information.

How shall I contact a buyer regarding returns and refunds?

Send the buyer an email to discuss the issue and work toward a resolution. For more information, see Communicate with buyers using the Buyer-Seller Messaging Service.

For more information on a specific return request, click Read return details & order history within the return request.

See also

• Amazon Product Returns Policy
• Issue Concessions
• FBA Customer returns policy
• Out-of-Policy Return Requests