See Manage Returns for options and issues to consider.
See Guidelines for handling returns for specific information.
For orders fulfilled by professional sellers, Amazon automatically authorizes U.S. returns that fall within Amazon’s returns policy. We will provide customers with prepaid return shipping labels on your behalf.
See Prepaid returns for seller fulfilled orders for more information.
Send the buyer an email to discuss the issue and work toward a resolution. For more information, see Communicate with buyers using the Buyer-Seller Messaging Service.
For more information on a specific return request, click Read return details & order history within the return request.