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This article applies to selling in: United States

Global Express Fulfillment and Delivery

Fulfillment Terms and Conditions

Global Express is a Merchant-fulfilled program and you are responsible to meet the shipping expectation for all international orders you receive from out-of-country customers on Amazon.com. By joining Global Express, you must fulfill and ship the international orders through Buy Shipping services, acknowledge and agree (i) to Amazon's terms and conditions and (ii) that your purchase of shipping is governed by and subject to the terms and conditions of the applicable carrier or service provider:

You have access to buy international shipping labels with Buy Shipping rates from DHL Express and UPS iParcel. To view the Buy Shipping rates, select Buy Shipping on the Manage Orders page.
Note: Carriers will contact buyers directly to collect identification information if it is required by destination country (i.e., Brazil, Bolivia, Chile, Costa Rica, Ecuador, Guatemala, Honduras, Nicaragua, Peru, El Salvador, India, and China). Transit time will be updated accordingly, and it will not impact your Performance Metrics. To learn more, refer to Table 1 on Buy Shipping services.

Buy Shipping Services

To use Buy Shipping to ship Global Express orders, refer Buy shipping through Seller Central.

With Amazon's Buy Shipping services, you can buy international shipping labels individually or in bulk, ship and confirm your orders, and track your shipments on US Seller Central. Buy Shipping ensures that your products are delivered to your customers in export-eligible countries using a trusted network of shipping partners. Buy Shipping protects sellers’ performance metrics by providing ship methods with a high likelihood of meeting the buyer’s delivery promise.

Buy Shipping rates cover domestic shipping from drop-off or collection point, international leg, customs clearance, and last-mile delivery to destination buyer’s address. You are responsible for dropping off packages to the carrier or arranging pick-up service by directly working with the carriers at own cost:

https://locator.dhl-usa.com/DhlLocator/

https://www.ups.com/dropoff/

Note: Global Express currently does not support Merchant Fulfillment API or bulk shipping. We will provide these features in the future. Send feedback and suggestions to buy-shipping-feedback@amazon.com. We value your feedback and will review your input carefully, as we prioritize feature improvements.

Import Duty and Taxes Deposit

Amazon will calculate and collect Import Duty Deposit from international Customers. You will not be obligated to handle duty collection and payment with Customers nor shipping carriers.

All shipments in Global Express program are Delivered Duty Paid (DDP). Carriers will pay the import duty at custom clearance. Customers should not need to pay additional duty related fees when they receive the products.
Note: Amazon’s calculation is based on the product information you provide when uploading your products and any further information you may submit. It is your responsibility to ensure that this information is accurate, complete and updated regularly as needed. Inaccurate or incomplete information may lead to wrong classification of the product and wrong calculation, delivery delays or other problems and also impact your seller performance.
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