Chargebacks

A chargeback, also known as a charge dispute, occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A chargeback can be filed for a variety of reasons, ranging from non-receipt of the product to unauthorized use of the credit card.

As outlined in our Amazon Services Business Solutions Agreement:

• You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
• Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

To prevent chargeback claims, follow these best practices:

• Use the shipping address provided to you by Amazon. You are liable for any disputes filed for orders you send to a different shipping address.
• Use a shipping method with a valid tracking number.
• Use delivery confirmation (signature required) for high value merchandise.
• Keep a record of the date the order was shipped, the shipping method used, and any available tracking information for at least 6 months after the order date.