Sell on Amazon Sign in
This article applies to selling in: United States

Resolving inbound performance alerts

To better process inventory in our fulfillment centers, we provide notifications to sellers in the Shipment summary page when inbounding problems occur. You can review, acknowledge, and resolve the problem notifications as described below.

Resolve the problem

If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or, if applicable, submitting a dispute request.

Acknowledge the problem

Follow the steps below to acknowledge problem in Seller Central.

  1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.
  2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.
  3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.
  4. To finish, click the Acknowledge button.

If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.

On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.

Note: We remove suspensions once you acknowledge the product or shipment with problems.

Dispute the problem

After reviewing the problems details (as described above), if you believe that a problem did not occur as described, follow the steps below to submit a dispute request.

Follow the steps below to dispute the problem in Seller Central.

  1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.
  2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.
  3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.
  4. If you disagree with the problem, click on the Submit dispute tab. We may request additional information from you.
  5. Once you submit the request, we will create a case for you and send you an email confirmation. You may be asked to attach additional evidence to your case within 7 days to complete the request. For example, you may be asked to submit an image of your prepared or labeled product for us to help solve the problem.

Before submitting a problem dispute related to preparation issues, please check item classifications to verify the exact preparation required for your product. For more information, see FBA Prep Video Tutorials.

Note: You will have up to 30 days to submit a problem dispute from the date we notify you of the problem.

To see the status of your dispute, visit your case log in Seller Central and search by Shipment ID.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates