Delivery delay due to natural disaster

If you ship from an area where natural disasters and weather natural disasters, weather events, or other high-impact disruptions have recently impeded transportation access, there might be delays in carriers’ pick-up and delivery. Follow the procedures below to avoid the negative impact of shipping delays on customers.

For sellers using Seller Fulfilled Prime or Premium Shipping

When your ship-from location is located in an affected area, change your shipping settings to Standard Shipping. To know more about how to change shipping settings, go to Create, edit, or delete shipping templates.

For all MFN sellers

If you expect carriers to take additional time to complete pickup of your orders because your ship-from location is an affected area, you can increase your handling time. If carriers are picking up on time, you don't need to do anything. Amazon automatically calculates and updates any changes needed for transit time due to large-scale transportation issues. For more information, go to Modify handling time.

If you are unable to ship at all, set your account status to Inactive.

Communication to buyers

If the event affects your ability to fulfill existing orders, we recommend you inform buyers that it will take longer than expected to deliver the order by using buyer-seller messages. To send a message to buyers, go to Communicate with buyers using the Buyer-Seller messaging service.

To learn more about these precautions, go to Listing status for vacations, holidays, and other absences.