Your Manage Orders page provides a customizable view of all your
orders on all sales channels. You can view all orders within a given date range or use
Search and Advanced Search to filter specific types of orders. To view the page from
your seller account, click Orders, and then click Manage Orders.
Here is some additional information:
Buyers' phone numbers will not be
visible for orders that are fulfilled by Amazon. If you must contact the buyer,
follow the steps listed on the Contact a buyer page.
For seller-fulfilled orders, we provide you with a phone
number that connects to the buyer during the fulfilment period. After delivery is
complete, this phone number will no longer connect to the buyer. For more
information, please visit Prohibited seller activities and actions.
You must confirm shipment of the
order with Amazon within 30 days of the order date. Otherwise, Amazon will
automatically cancel the order and you will not be paid, even if you shipped the
order. One week before the 30-day cutoff, you will see a warning in Manage Orders ("Confirm
as shipped by [date] to avoid cancellation"), and you will receive a notification by
When you confirm shipment for even one item
in an order, we charge the buyer for the entire order. If the entire order is not
confirmed, you will see the "Shipment is late" status in Manage Orders and a
warning message on your seller account home page. These will appear even if you have
refunded the remaining items in the order.
information about how to list your products, see Manage inventory
. Go to the Buy Shipping
page to learn about your options for purchasing shipping. For more
information about the Manage
page, click the following links.