This article applies to selling in: United States

Error 18014

Adjustment amount for shipping price is a negative value. For help fixing this, see http://sellercentral.amazon.com/gp/help/25241

This error occurs when the Shipping value in an adjustments feed (XML) is a negative value. If you uploaded a tab-delimited adjustments file, this error occurs when the shipping-price-adj value is a negative value. Shipping and shipping-price-adj must be a positive value representing the refund amount you wish applied to the Shipping or shipping-price component of an order.

You cannot charge a customer's credit card by supplying a negative value. For more information on charging additional fees to a customer, please see the answer to How can I re-charge a customer's credit card?

To resolve this error resubmit your adjustment data with a positive Shipping or shipping-price-adj value.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates