Sell on Amazon Sign in
This article applies to selling in: United States

Error 18010

Note: Effective September 30, 2020, partial refunds for order or customer experience issues can temporarily be initiated using the Order Adjustment Feed. Refer to Issue a Partial Refund for more information.

While creating an adjustment through the Order Adjustment Feed, you may have received one of the following error messages:

This error occurs when the refund amount you are requesting for a product's item-price or principal or item price tax exceeds the amount that can be refunded. The item-price or principal is the amount the customer paid for a product before shipping and taxes. The item price tax is the amount the customer paid in taxes. Common reasons why your requested refund might be too high include the following:

  • The refund amount you are specifying is greater than the amount the customer paid.
  • The refund amount you are specifying is greater than the amount the customer paid minus any previous refunds.
  • The item price tax amount you are specifying is greater than the amount the customer paid.
  • The item price amount you are specifying is greater than the amount the customer paid minus any previous refunds.

For example, if a customer pays $20 for a product (not including shipping and taxes), you can refund up to $20 toward the item-price or Principal. If you refund $15 of the item-price or Principal, the customer's item-price or Principal balance is $5. Any future refunds for item-price or Principal could not exceed that $5 balance.

To view the current balance for any component in an order, you can search for the order on the Manage Orders page in Seller Central.

To resolve this error, please resubmit your data with an item-price-adj or Principal amount and/or item price tax that is equal to the total amount of the order.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates