We cannot recognize your parent SKU [%s].
This error occurs when the parent SKU you reference has not been set up properly as a parent. Common reasons include the following:
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You used the wrong SKU for the parent SKU.
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You used the right SKU, but you did not designate that SKU as a parent when it was created.
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You used the right SKU, but other errors prevented the parent SKU from being set up properly.
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You entered a value in the parent-sku column for an item that is itself a parent SKU. (A parent SKU cannot also be the child of a parent SKU.)
To resolve this error using tab-delimited inventory files:
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Ensure you provide the correct SKU in the ParentSKU column of your inventory file.
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Locate the line for your parent SKU and ensure it contains the value "parent" in the parent-sku or Parentage column.
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Check previous error reports for errors relating to the parent SKU and correct any errors as necessary.
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Resubmit your inventory file.
Note: If you received this error after uploading a tab-delimited inventory file, your processing report will reference the incorrect parent SKU in the SKU column. You should refer instead to the original-record-number which indicates the line on which the error occurred. The original-record-number is usually two less than the row number in Excel.
To resolve this error using XML feeds:
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Check your relationship feed to ensure that the ParentSKU value is correct.
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If not, correct the value and post an updated relationship feed. This should fix the problem.
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If the ParentSKU value is correct, locate the most recent product data feed including the parent SKU.
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Ensure the parent SKU has a Parentage value of "parent"
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Check previous error reports for product data feed errors relating to the parent SKU and correct any errors.
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Publish your updated product data for the parent SKU using a product data feed.
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Publish your relationship feed.
For more information on how to create a Parent-Child relationship correctly, see Create Parent-Child Variation Relationships.