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This article applies to selling in: United States

Refund Credits and Administration Fees

When reimbursing you for a buyer refund, Amazon determines the amount of the order-related fees that are credited back to you and the amount of such fees that Amazon retains, based on the item's product line and the order amount.

Refund media orders

When you issue a full refund for a Books, Music, Video, and DVD (BMVD) product, Amazon will refund all of the original order-related fees. When you issue a partial refund for a BMVD product, Amazon retains the variable closing fee and credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer.

For Individual sellers, Amazon also retains the $0.99 fixed closing fee. (This fee is waived for Professional sellers.)

For sample calculations, see Partial Refunds for BMVD Products.

Refund non-media orders

When you issue a full refund for a non-BMVD product, Amazon retains 20% of the original order-related-fees, up to a maximum of $5, for each line item in the refund. This amount is retained as a refund administration fee. We will credit you the amount of the order-related fees originally charged for the item you refunded, minus the refund administration fee.

When you issue a partial refund for a non-BMVD product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refund. Amazon credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer. For partial refunds of Software and Video Games orders, Amazon also retains the variable closing fee. (This fee is waived for Pro Merchants.)

If you refund a single item in an order, Amazon retains no more than $5 as a refund administration fee. If you refund two different items in an order, Amazon retains up to $5 for each item, for a maximum of $10 as a refund administration fee. Because the formula is applied to each individual line item in a refund, when you refund multiple quantities of a single item, Amazon retains no more than $5 for that line item as a refund administration fee.

For more information about the administration fee for refunds of non-BMVD orders, see Refund Administration Fee Sample Calculations.

Refunds with tax calculation services

For information about fees for our tax calculation services, see Tax Calculation Services Terms.


Refund Credits and Administration Fees


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