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This article applies to selling in: United States

Multiple return addresses

You can adjust your return address settings and set a default return address for all stores that you sell in. For more information, go to Return address settings. In the US store, you can set overrides to support multiple return addresses for specific SKUs.

Offer return addresses for specific SKUs

Important: Newly added SKUs and return addresses in the feeds will apply to all return requests for orders placed after the feed is successfully processed, and will not alter returns requests on orders already placed.
  1. From your seller account, select Settings, and then click Return Settings.
  2. From the Returns Settings page, click the Manage Return Addresses tab.
    Note: If you have to create a new address, click the Manage your return address link, then enter a unique address name and the actual address.
  3. On the Returns Settings page, click Manage Return Templates.
  4. Download the Return address template.
  5. Follow the steps on the Instructions tab, under How to prepare your Return Address Template.
  6. Enter the SKU and the name of the address specified in step 2. Do not enter the actual address. Enter only the address name.
    Note: To use the default return address for the specific SKU, specify the SKU and select Yes in the Remove Return Address Override column.
  7. Once you have completed this template, ensure that the Return Address page is the tab displayed before you save. Save as a tab delimited (*.txt) file.
  8. Upload the file on the Manage Return Templates page.

Disable the address for a specific SKU

If you enabled a specific return address for a SKU, follow these steps to disable it.

  1. Go to Settings, select Returns Settings, and then click Manage Return Templates.
  2. Download the Returns address template.
  3. Select the Return Address tab.
  4. Enter the SKU and then enter Yes in the Remove Return Address Override column.
  5. Once you have completed this template, ensure that the Return Address page is the tab displayed before you save. Save as a tab delimited (*.txt) file.
  6. Upload the file on the Manage Return Templates page.
For more information on returns, go to the following Help pages:
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